Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 20, 2013 6:35 PM (in response to Varoop13)
Hi, one question & one suggestion...
What possible things are connected at home but not at the store, inlude every cable, etc.
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 21, 2013 12:40 AM (in response to BDAqua)
Hi BD Aqua,
There are only 2 external device pluuged into the iMac at all times. Kensington Turbo Mouse is plugged into a USB port, and a Dell 2407 WFP Monitor is plugged into one of the Thunderbolt ports. I plug in external hard drives into the Firewire 800 port only when backing up or retrieving data from different drives.
I did the Safe Boot as you suggested and ran Disk Utility. I have the results save in a Mac created picture file, but can't copy and paste the entire results from Preview. I no longer have Adobe Reader on my iMac, but I know you can copy and paste text from that app. Below is just the repais made.
There were also these note:
Warning SUID file "System/Library/CoreServices/Remote management/ARDAgent.app/COntent/MacOS/ARDAgent" has been modified and will not be repaired"
Permission repair complete
When I ran the same test on a Regular Boot, only the items in "There were also these notes" above, were displayed.
I have not had any crashes at all today. I only used the iMac to type the two support comments above.
Does any of the Disk Utility information tell you anything. This information is not in my realm of expertise. Any further direction based on this information would be appreciated.
Thanks for taking the time and trouble to respond to my inquiry.
Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 21, 2013 6:01 PM (in response to Varoop13)
You can ignore those repairs & repeated repairs, as long as it ends wth... Permission repair complete, then no problem.
I guess were waiting to see if the Safe Boot clearing Caches & suvch helped or not.
Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 21, 2013 10:27 PM (in response to BDAqua)
BD Aqua, thanks again for your input on my problem. I really hope your suggestion has resolved my crash issues. I apologize for all the misspellings in my previous post. It was late and I was tired.
For me. there is nothing more frustrating than trouble shooting intermittent problems. That's why I have used Apple products for so many years. As I said before, innovative, stable, reliable and trouble free is why I have supported Apple for so many years. I hope Mountain Lion doesn’t become another unproven product like "Maps" turned out to be for ios 6! I have read a lot of posts with other users having similar crash issues with Mountain Lion on this Support Community.
I will run the iMac for at least a week before moving my data files in my desktop folder into their normal folders (i.e. music, pictures, documents etc.) on my hard drive. I want to be sure the crash problem is stable with just the applications I have copied from my back up drive.
I will post any results or problems I may encounter during this "test" period. If everything remains unchanged, I will post those results as well.
Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 21, 2013 10:59 PM (in response to Varoop13)
I apologize for all the misspellings in my previous post. It was late and I was tired.
Hey, no problem, I'm far worse being next to blind, a one finger typist, & this board trying to guess what/where I'm not typing!
have supported Apple for so many years. I hope Mountain Lion doesn’t become another unproven product like...
Me too, but between me, you, & the wodwork, OSX has never been finished, never really wen't beyond the polish of 10.4.11, & breaks far to many things with every new verson.
That being said, 10.7 was/is an abomination compared to 10.8, which for me is still not as useful as 10.6.8, which isn't as useful as 10.5.8, which still isn't as useful as 10.4.11, 10.3.8,10.2.8, or even OS9.2!
Still looking for your report & to be of assistance if possible.
Currently Being ModeratedRe: Refurbished iMac Mid 2011 continues to crash after clean install of Mac OS 10.8 .2 on cleaned HDJan 24, 2013 10:01 AM (in response to BDAqua)
Tuesday night the iMac crashed again while I was trying to troubleshoot my Photoshops CS4 install from the original download. I'm thinking of using Carbon Copy Cloner to just install it from my back up drive. I have been spending too much time trying to reinstall. I miss the good old days when you would get a disc for the original software. Lion and Mountain Lion are other good examples. What if the super highway suddenly closed for repairs? We'd be hosed without the internet.
I agree with your comments on the OS. The E-Mac I retired for this new iMac was running 10.4.11 never had any problems. My Mac Book Pro was running 10.5.8 and I never had any problems. I upgraded the Mac Book to Mountain Lion 10.8.2 after it was installed in the iMac. The Mac Book hasn't had any issues except being slower to boot up than with the old OS. I upgraded my RAM to 8GB (the maximum for the Mac Book). I'd hate to see how slow it would be with only the original 4GB.
I will try to call Apple Support ... again, on this iMac Crash problem on the weekend when I can be in front of the computer. If you have any other suggestions. Please let me know.
I was entertaining reinstalling Lion OS 10.7.5 and see how that goes. I never had any crashes for the few months I used that. I upgraded to Mountail Lion because I had a free upgrade from when I bought the computer. There was a time limit to get the Mountain Lion.
In case it has any bearing on my crash problems, I also upgraded my iMac to 20GB of RAM from the original 4GB. The Genius bar at the Apple store didn't see any hardware issues, including the RAM.
Some day I'll use my computer again ... I hope.