6 Replies Latest reply: Jan 20, 2013 8:21 PM by gail from maine
dumaser Level 1 Level 1 (0 points)

I upgraded to iTunes 11 and my iPhone 5 will not show up to sync, even when connected directly with the cable.... Any ideas?

  • 1. Re: iphone will not sync
    roaminggnome Level 10 Level 10 (90,765 points)

    Whre are you looking?

     

    Itunes 11 is different.

     

    Did you look at the top of the page?

  • 2. Re: iphone will not sync
    gail from maine Level 6 Level 6 (11,590 points)

    Hi dumaster,

     

    With the new iTunes, when you hook up your device, it shows up as a button in the upper right-hand corner of the toolbar. If you click in the middle of the button, it will bring up the normal set of "Sync Tabs" for your device. If you click on the eject icon on the right, it will "eject" your device.

     

    However, if you want to have the same "view" that the old iTunes showed you with the device displaying on the sidebar on the left, then click "View" on the toolbar at the top, and then click on "Show Sidebar". That will cause the old sidebar that you are used to seeing to display on the left.

     

    Hope this helps!

     

    Cheers,

     

    GB

  • 3. Re: iphone will not sync
    dumaser Level 1 Level 1 (0 points)

    well that's the problem, my iphone will not show up at all.... I know where to look for it.

    my iPad showed up just fine but no luck with the iphone, its like it doesnt even exist

    i know the cable work fine because it charges when i connect it to my macbook, but itunes does not see my phone. i have wi-fi connected, i have the cable connected... i restarted both the phone and the computer...

    are there any software incompatibilities? do I need mountain lion? do i need iOS 6.0.2?

  • 4. Re: iphone will not sync
    gail from maine Level 6 Level 6 (11,590 points)

    Hmmmmm - not sure. So, here are some questions:

     

    1.  Has the phone ever shown up on your computer?

    2.  What version of iTunes are you running?

    3.  What version of OS are you running on your Mac?

    4.  Is your iPhone 5 software up to date? Sounds like from your question - it may not be?

     

    GB

  • 5. Re: iphone will not sync
    dumaser Level 1 Level 1 (0 points)

    before i upgraded iTunes all the devices worked together perfectly as is...

     

    macbook is running 10.7.5, haven't upgraded to mountain lion yet

    iphone is on 6.0.1 because i don't trust 6.0.2

    itunes is most current version available

     

    seems to be a ton of iTunes 11 problems going around and I regret upgrading now.....any way to revert back to old version?

  • 6. Re: iphone will not sync
    gail from maine Level 6 Level 6 (11,590 points)

    Well, I've not tried to downgrade, but found an earlier post that has instructions on how to do it. The best way is if you use Time Machine, to restore to a backup prior to your iTunes update. Here is the link. Sounds like before you do anything you will want to make sure that you back everything up!

     

    https://discussions.apple.com/message/20547903#20547903

     

    Good Luck!

     

    Cheers,

     

    GB