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play count going blank

1754 Views 32 Replies Latest reply: Feb 20, 2013 3:11 PM by cwr RSS
  • dmcw3488 Calculating status...
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    Jan 1, 2013 4:33 PM (in response to janet from racine)

    I thought I had fixed this problem previously by turning off the crossfade, but today when I opened my iTunes, there were 293 songs I know had previously been heard that now show play counts of 0.  Very frustrating, as I use the play count for my playlists.  I've been an Apple gal for years now.  I'm hoping they fix this glitch soon. 

  • karafromtn Calculating status...
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    Jan 2, 2013 8:17 AM (in response to dmcw3488)

    I've noticed that my play counts will reset to 0 after I've been to the itune store. There will be a random number of songs that I've bought from them, some times an entire album will be reset to 0. It is very annoying because I use my play counts for the order I listen to my music.

  • cwr Calculating status...
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    Jan 2, 2013 9:02 PM (in response to janet from racine)

    Yes, this is very annoying. I use play counts and play dates to pick out songs I haven't listened to much, or recently. I'd very much like to see this bug fixed.

  • EROCK25 Calculating status...
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    Jan 7, 2013 7:54 AM (in response to janet from racine)

    I was wondering if anyone has found any other solutions to this problem. My crossfade has never been on and I double checked this when I saw other feedback.

    I am OBSESSED with my playcounts and am mortified that some of them have randomly reset (though the date of recent play is still correct). How can something have a play count of "0" when it was just played last week?

     

    I hope Apple fixes this soon and that the fix will retroactively correct the already cleared counts. I rely heavily on Smart Playlists which are contingent on play counts!

  • Jamvan Level 2 Level 2 (385 points)
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    Jan 20, 2013 8:56 AM (in response to janet from racine)

    Throwing my hat in the ring on this one as well. I've essentially stopped playing music since I upgraded to iTunes 11 as it is a miserable experience for me. I've had ID3 tags randomly reset. The entire crossfade debacle where nothing was recording a count if crossfade was turned on (which mine was) and NOW, while trying to fix tags and other things, I noticed that entire playcounts have been randomly deleted. I work in the software industry so I understand there are going to be bugs with releases but this is just plain egregious contempt for your user base.

     

    I'd find another audio app if I didn't have an entire Apple ecosystem.

  • GregMac1213 Calculating status...
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    Jan 20, 2013 9:01 AM (in response to janet from racine)

    Turn off the Cloud options. That is what's causing it.

     

    First, View > Hide Purchases in the Cloud.

     

    Then Preferences > Store and un-check the option to Show iTunes in the Cloud purchases.

     

    The Cloud options have caused me nothing but grief, and they are turned on by default in iTunes 11. I suffered almost daily play count resets of random albums (as many as 74 albums affected one day) until I turned off those options. It hasn't happened since.

  • karafromtn Level 1 Level 1 (0 points)
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    Jan 20, 2013 9:17 AM (in response to GregMac1213)

    Let see if that works. I never had the cross fade on to have to deal with that. So now I've turned off the Cloud setting. Lets see if that stops the deleting of my play counts. It hasn't been too bad lately. Just a song here or there. the worse was when it delted three albums and I don't know how many idividual song play counts in one day!

     

    I hope this works.

  • Jamvan Level 2 Level 2 (385 points)
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    Jan 20, 2013 9:28 AM (in response to GregMac1213)

    I've already had those turned off so I'm sure the play counts have been deleted for a while but due to my limited interaction with iTunes since upgrading to 11 I'm just finally noticing them now. It's still good advice so thank you for posting.

  • cwr Level 1 Level 1 (10 points)
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    Jan 20, 2013 11:03 AM (in response to GregMac1213)

    Thanks GregMac1213, that seems to have fixed it for me.

  • elwagner Level 1 Level 1 (0 points)
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    Jan 20, 2013 12:18 PM (in response to GregMac1213)

    Hi all. I've had the same problem with my play counts randomly resetting, which is upsetting, as I was sort of keeping track of how many times I'd listened to certain songs over the past year. My crossfade has never been on, so that's not the issue.

     

    When I go to the view menu, I don't see "hide purchases in the cloud" listed as an option. Maybe I'm being a dunderhead and not understanding your instructions, but all my view menu has is:

     

    View options

    column browser

    show up next

    show status bar

    hide sidebar

    show duplicate items

    show visualizer

    visualizer

    full screen (grayed out)

    show mini player

    show equalizer

    hide menu bar

    switch to mini player

     

     

     

    Thanks for any clarification!

  • Jamvan Level 2 Level 2 (385 points)
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    Jan 20, 2013 12:22 PM (in response to elwagner)

    First, make sure you are in the "Songs" list view. Then, click on View Menu/View Options and make sure the iCloud Download and iCloud Status are UNchecked.  Then go into Preferences/Store and make sure Show iTunes in the Cloud Purchases is UNchecked.

     

    Hope that helps.

  • Khabita Calculating status...
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    Jan 20, 2013 3:09 PM (in response to janet from racine)

    This has been happening to me, too, and I think I have figured out at least part of the problem: iTunes seems to want to assign some of my albums to different genres than the ones I had assigned them to. This may not be the whole problem, but in my case it's certainly part of it. Every time I open iTunes and find that there is a new list of "unplayed" music, I also am noticing that the genres on those songs have been changed.

     

    In order to allow me to make smart playlists by genre, I use the fewest genres possible. For example, I put nearly everything I own that's in the Spanish language in the "Latin" genre -- whether it's David Bisbal or Olga Tanon or Vicente Fernandez. And right now music by all three of these artists has suddenly become "unplayed" because the genres have been changed by iTunes. David Bisbal is now Pop, Olga Tanon is Salsa y Tropical, and Vicente Fernandez is Regional Mexicano. Similarly, one of my Samira Said albums has suddenly become "unplayed" and the genre has changed from Middle East/Arabic to World.

     

    I don't understand why Apple has suddenly decided it needs to tell me how to organize my music, but I need them to STOP NOW!!! What is especially strange is that, as soon as I select one of these re-genre-sized songs and select "Get Info" it shows up as being in the genre I originally assigned it to! Messing with the genres is causing music not only to lose its play counts, but it's also causing it to drop out of my genre-based playlists, which is doubly annoying.

  • GregMac1213 Level 2 Level 2 (250 points)
    Currently Being Moderated
    Jan 20, 2013 7:48 PM (in response to Khabita)

    It's still the Cloud features that are doing it. It's not that the genres getting reset are causing the music to lose play counts. Rather, both are symptoms of the same thing: wonky Cloud features. I still suggest turning that off completely until Apple can sort it out.

     

    Personally, I never plan on using iTunes Match or the Cloud for music in any way. So I will keep that option disabled indefinitely.

  • elwagner Level 1 Level 1 (0 points)
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    Jan 20, 2013 9:56 PM (in response to Jamvan)

    Thanks! Will see if this helps, but sadly, looks like the play counts that have been randomly reset are reset forever. Doesn't look like apple considers this to be a terribly important issue.

  • cwr Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 22, 2013 2:17 PM (in response to elwagner)

    Yes, which is surprising. In software engineering, bugs that cause "data loss" are usually considered very serious. Maybe the vast majority of iTunes users never use their play-count or last-played data. Perhaps those of us here on this thread are the vocal minority who actually care about play-count and last-played.

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