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new-feed-url works in itunes but not in the store

1307 Views 16 Replies Latest reply: Jan 30, 2013 8:16 AM by Roger Wilmut1 RSS
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peterfromoxford Calculating status...
Currently Being Moderated
Jan 7, 2013 2:03 PM

Hi I have had a podcast on itunes for some time and it has always updated OK.  I recently moved my podcast from

http://www.hapas.co.uk/pod.xml

to

http://dl.dropbox.com/s/lqfkum8purdqj7o/pod.xml

I then added the following line to the original

 

<itunes:new-feed-url>http://dl.dropbox.com/s/lqfkum8purdqj7o/pod.xml</

itunes:new-feed-url>

 

Its been over a week now and whilst itunes happily picks up the change and goes to the new feed, the store is still not picking up the new feed which has additional content.  I've run both feeds through validator and they pass.

 

I'm really stumped, any help would be much appreciated.

Itunes link is

https://itunes.apple.com/gb/podcast/oxford-bible-church/id433879658?mt=2

Thanks

PeterA

iTunes Podcast
  • Roger Wilmut1 Level 9 Level 9 (64,045 points)

    Clicking the 'subscribe' button in the iTunes Store brings up the Dropbox feed, so the redirect is working, but unlike when subscribing the Store does not show the second episode of December 16th. I can't see any problem with it in the feed, so probably the Store has simply got into one of its sticky patches. I'm afraid there isn't really anything you can do except wait for it to catch up.

  • Roger Wilmut1 Level 9 Level 9 (64,045 points)

    Being puzzled by this - particularly as the episode which hasn't appeared is only a few hours later than the one which has - I've had another look at the feed. There is nothing in the feed itself to cause the problem; but it does occur to me that there is one other possible explanation.

     

    We've had issues in other podcasts occasionally where the iTunes application would read and subscribe to a feed perfectly well, but the Store wouldn't - I've never seen a convincing explanation about this but it looks as if some servers don't react properly to requests coming from the Store.

     

    Dropbox is, to be honest, not really a good place to use for website or podcast hosting. It does work fine with the iTunes application, as we've seen, but I suppose it may be a possibility that it's not handling requests from the Store properly. That would explain the symptoms - I'm assuming that you added the new-feed-url tag at the same time as you added the second episode of December 16th. The Store is looking for the Dropbox feed, because of the redirect in the old feed, but if it's not getting a response then it will continue to display the cached information from the old feed.

     

    The Subscribe button works because although it's sending the application to the old feed, there is an immediate redirection there. (If you subscribe manually to the old feed it immediately changes to the new one).

     

    In the event that my guess is correct, you will have to start by asking Dropbox whether they can advise. If you can't get any satisfaction there, and the Store still doesn't update, you are in a bit of a bind since you can't add another redirection tag to be read by the Store.

     

    You would have to move the feed and the episodes to another server, add the redirection tag to the DropBox feed to redirect the iTunes Application yet again, and then email podcasts 'at' apple.com and ask them to move the Store to the new URL.

     

    As I say I'm running on guesswork here, but if you don't get an update in the Store then it may be your only way to proceed.

  • Roger Wilmut1 Level 9 Level 9 (64,045 points)

    Any competent website host should be OK - does your ISP include some webspace? There are a lot to choose from - I can't really advise.

  • ardack Calculating status...

    hey peter,

    does this mean that you can host on dropbox?

     

    i've been doing dropbox>tumblr>feedburner>itunes, and this just doesn't work.

     

    can you please elaborate on the above?

     

    Apologies, but this is sending me a little insane at the mo and I'm pulling out what little hair I have left!

     

    My plan is basically to be able to host my podcast on dropbox (I've already got a pro account) and get it on itunes etc so that it can be subscribable.

     

    Many thanks!

  • Roger Wilmut1 Level 9 Level 9 (64,045 points)
    Currently Being Moderated
    Jan 21, 2013 3:22 AM (in response to ardack)

    I would advise not hosting on Dropbox: it's not really positioned as a website hosting service. However with the routine you've set up you may be getting errors in the feed at some point; you've introduced rather a lot of variables.

  • Robert Walch Level 4 Level 4 (1,275 points)
    Currently Being Moderated
    Jan 21, 2013 6:53 AM (in response to ardack)

    Dropbox has bandwidth limits - if you have any hopes of your podcast becoming popular stay far away from Dropbox. 

     

    Rob W

    podCast411

  • ardack Level 1 Level 1 (0 points)

    dropbox bandwidth for pro users is 200gb/day, so i think that should be ok for the time being.

     

    is there no way of hosting a podcast on dropbox anymore and getting it onto itunes?

     

    i know that people were able to do it before the update last year.

     

    thanks

  • Robert Walch Level 4 Level 4 (1,275 points)
    Currently Being Moderated
    Jan 21, 2013 8:29 AM (in response to ardack)

    No one that knows anything about podcasting would recommend dropbox as a podcast host.

     

    It is just plain a bad solution for podcast hosting and anyone recommending it is giving bad advice.

     

    If your reason for using dropbox is to save money - then use internet archive.  But dropbox is not designed for or intentended for use as a podcast host. 

     

    If money is not the reason - then go and find a good podcast host and get a service designed specifically for podcasters.  The Price between libsyn.com and Dropbox pro is minimal for example.

     

    Rob W

    libsyn

  • pnichols104 Calculating status...

    What if the podcast is for a very limited audience (Maybe 100 people, tops)?

  • Robert Walch Level 4 Level 4 (1,275 points)
    Currently Being Moderated
    Jan 29, 2013 12:07 PM (in response to pnichols104)

    If any of those 100 potential listeners are on an iOS device - then they are SOL as dropbox does not support byte range requests.

     

    And there is a good chance you will not get the podcast into iTunes.

     

    To put it simply find another solution - Dropbox is not meant for podcasting.

     

    You will notice on this forum and others people having issues with Dropbox. Just don't do it.

  • pnichols104 Level 1 Level 1 (0 points)

    All of them would be, so that answers that.  Internet Archive is your recommendation, both for the RSS and the material?

  • Robert Walch Level 4 Level 4 (1,275 points)
    Currently Being Moderated
    Jan 29, 2013 12:26 PM (in response to pnichols104)

    libsyn.com is my recommendation.

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