1 2 3 Previous Next 33 Replies Latest reply: Feb 9, 2014 8:59 AM by King_Penguin Go to original post
  • 15. Re: I need to reset security questions
    getfried Level 1 Level 1 (0 points)

    Keep trying it I guess.

    This is what I did:

     

    Go to iforgot.apple.com.Enter your Apple ID

    (reset your password)Then Go to My Apple ID(sign in with new password)

    Note: I skipped right over Password and Security section

    and entered an Alternate email address. (This probably didn't matter).

    So just go to Password and Security and reset answers.(they should be there)

    If their not there then repeat steps and enter an alternate email (save it) then go to password and security...

    The questions should be there to reset...

     

    Entering an alternate email probably didn't matter but that's what I did too. I deleted alternate email after I resetted the answers in password and security...

     

    Note: resetting your password should allow you to reset your questions/answers.

     

    Hope this now helps you...please let reply if it worked

  • 16. Re: I need to reset security questions
    geidai Level 1 Level 1 (0 points)

    Thanks for your help, it just not work for me.

     

    After resetting my password still not  allow me to reset my questions/answers.

  • 17. Re: I need to reset security questions
    Sydney Spadafora Level 1 Level 1 (0 points)

    How did that reset your answers? please reply because I havent been able to change this for the past 2 weeks.

  • 18. Re: I need to reset security questions
    Ipadcentro Level 1 Level 1 (0 points)

    Thanks, so far seems to have worked. Will need to try another app paid download, and it did take a minimal amount out of my personal account, but so far so good.

    Thanks for the help.

    and yes, to others, there hsould be an easier way :-(

  • 19. Re: I need to reset security questions
    schnegrugby Level 1 Level 1 (0 points)

    yes this should be easy but not link to do it

  • 20. Re: I need to reset security questions
    BLPurchase Level 1 Level 1 (0 points)

    I forgot security questions' answers plus had no rescue address plus had no credit card number on file. Phoned Apple Support (international call in the middle of the night!) and received brilliant service from Derek and Ken. They were polite and kind and helped me quickly and efficiently. Prob sorted and now can buy apps on new iPhone. Very happy with Apple!

  • 21. Re: I need to reset security questions
    Om Jana Level 1 Level 1 (0 points)

    I can not rest the security questions

  • 22. Re: I need to reset security questions
    daisyortiz1321 Level 1 Level 1 (0 points)

    I have tried that but i doesnt work >-<

  • 23. Re: I need to reset security questions
    Scherell Level 1 Level 1 (0 points)

    How can i reset my security code

  • 24. Re: I need to reset security questions
    barndoor54 Level 1 Level 1 (0 points)

    Fantastic worked a treat thanks so much

  • 25. Re: I need to reset security questions
    klasmen Level 1 Level 1 (0 points)

    Still can NOT reset those questions! Even added a credit card info, but those idiotic "security questions" are un-touchable...

  • 26. Re: I need to reset security questions
    Mojdeee Level 1 Level 1 (0 points)

    How can i reset my securitu questions?????           

  • 27. Re: I need to reset security questions
    mkb from ky Level 1 Level 1 (0 points)

    Putting in a credit card worked for me too.  Thanks!  It's unbelievable how hard it is to change security questions on your own account.  I tried to contact Apple Support and it wanted me to make an appt.  WHAT?!  Sooo disappointed in Apple.  This experience really opened my eyes! 

  • 28. Re: I need to reset security questions
    colef9900 Level 1 Level 1 (0 points)

    It worked. Thank you!!!  Apple and iTunes is not easy to work with.....so thank you for the information!

  • 29. Re: I need to reset security questions
    dream-writer Level 1 Level 1 (0 points)

    Hi guys,

     

    If any of you guys still need help this was how I resolved my issue. If someone else had the same solution, well maybe someone will have read my one and gotten help!

     

    After emailing Apple Support, I was told to contact the Apple Security Team by contacting them via phone.

    You can contact the Account Security team here:


    1) Go to https://expresslane.apple.com/GetproductgroupList.action


    2) Choose iTunes > iTunes Store


    3) Account Management > Lost or Forgotten Apple ID password  (even if this is not the issue you have to choose this option to get the Account Security Team any other option will send you back to email support)


    - If you will be asked to provide more information, provide a brief statement and click Continue.


    4) Under Choose the iTunes Store or App Store for your country, choose Other and then in the next box, choose your country and click Continue.


    5) Press continue, you will be given the option to Talk to Apple Support Now, Schedule a Call or Call Apple Later (If busy only the Schedule a Call or Call Apple Later will appear). Please choose either the "Talk to Apple Support Now" or "Schedule a Call" to have an Account Security advisor call you.


    This will save you from being charged the international rates when calling the American Applecare technical support team.

     

    I'm from a country outside the US so I scheduled a call. I just got off the phone with a friendly advisor, who fixed my problem in no time! Like literally 5 minutes or under. And I did NOT have to give credit card details or any of that. And it didn't matter if I didn't get any of the questions right this time round, either.

     

    Basically, he asked me basic stuff like Apple ID and contact number, then he asked me to guess answers to the 3 questions again and I did that. I got them wrong because I had already tried numerous times but that was fine. Then I was asked the serial number of one of my Apple devices. And then he led me through logging into manage my apple ID, and clicking on the Temporary Support Pin and I read that out to him. After that, I logged out and in again, and was able to choose new questions and answers, and this time round provide a rescue email address for further use.

     

    This is probably the easiest way if you can't be bothered putting in credit card details and deleting it. I haven't tried that, but for some I guess it worked. I was hesitant to go through the hassle of calling them too but now I can purchase to my heart's content! It's worth it