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App Store: says You cannot update this software since you have not owned the major version of this software - when it came with the computer!!

4166 Views 14 Replies Latest reply: May 28, 2013 6:20 AM by imagebytekid RSS
fitzjewels Calculating status...
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Jan 21, 2013 8:36 AM

Bought Apple iMac about 3-4 months ago and ever since I have had it I have not been able to update the Apple applications, i.e. pages, iphoto, keywords, numbers etc etc

 

When I go to the app store to update them it says "To update this application, sign in to the account you used to purchase it." which I do several times and then it says

 

"You cannot update this software since you have not owned the major version of this software"

 

What the ****! It came with the computer so have never needed/had the major version, how do I get them to update without removing the receipt file and downloading it manually every time?

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.2)

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