Currently Being ModeratedJan 21, 2013 9:04 AM (in response to sanchower)
Can you not call Apple? Send them the image and get it changed that way?
Currently Being ModeratedJan 21, 2013 11:29 PM (in response to killhippie)
I can call Apple, but I don't think they will send me a new phone. They definitely will ask me to come to the nearest AppleStore.
Currently Being ModeratedJan 22, 2013 6:07 AM (in response to Kipto)
Hey guys!! regards my last comment, my iphone 5 does not reveal these such hurrible purple lines on the main camera again. I keep trying to take a photo many and many time but it would not huhuhu. Hopefully, it has been fixed its self.
Currently Being ModeratedJan 27, 2013 8:54 PM (in response to Kipto)
Same happen here, There is not Apple Store in Mexico,
Apple please help me, the Apple reseller at Puebla, Mexico did not solve this at the first time, they just leave me without iphone three days and told me that was just software. I cant connect to Wi-Fi too. This is my second time in 40 days losing my time because your device, come on, you can do it better.
Currently Being ModeratedJan 28, 2013 6:58 AM (in response to Kipto)
People, in my experience there are good iPhone 5 and bad iPhone 5. My first one was bad and the purple lines were always under my eyes. I sent back to the apple store online and they sent me a new one perfectly working! So there is only one solution: sending back the bad one and asking for a change!
PS: they were very gentle with me in the phone conversation and were quick in sending me the new device!
Of course you can change as I did only if you buy on Online Apple Store. If you buy in retail it doesn't work anymore (I think) because Online and Retail (I think) are different channels.
Currently Being ModeratedJan 28, 2013 7:23 AM (in response to drsalerno)
This Saturday I have an apointment at the Genius Bar in Amsterdam.
this problem occured again last weekend, so I need to have a new one, because this is not good!!!
hopefully they will give me a new one
Currently Being ModeratedFeb 4, 2013 12:17 AM (in response to dkawa28)
visited Apple Store Amsterdam last Saturday and they told me that firmware 6.1 solves this problem.
That can be right, because I have used my camera a lot last week and it never happened again.
So, if you still have these problems, please update to 6.1... then you should be fine again
Currently Being ModeratedFeb 4, 2013 2:50 PM (in response to dkawa28)
nope, already update to 6.1, n the purple line still there, but not often.
Currently Being ModeratedFeb 4, 2013 5:42 PM (in response to Kipto)
Its a hardware problem people, not software...if its software, everyone will be fixed with iOS 6.1 but its not. so send back to your Apple Store.
Currently Being ModeratedFeb 8, 2013 6:38 AM (in response to berserks)
then you have to book an appointment with the Genius bar...
I did not experience any problems sofar...
Currently Being ModeratedFeb 19, 2013 4:02 AM (in response to Kipto)
Hello, I have the same problem with those pink lines appear on camera. Now I had rebooted the phone and I m at now least I am still on camera, but hopfully nothing wrong appears. I hope it will be OK
Currently Being ModeratedFeb 24, 2013 5:58 PM (in response to Kipto)
I just got back from the Apple Store. I showed them this screenshot (from my iPhone 5), and told them this was a frequent occurrence. I left the store with a new iPhone! Sorry, but I should have asked what they actually call this issue. (It's certainly not the "purple flare" issue.)
Currently Being ModeratedFeb 28, 2013 9:40 AM (in response to Kipto)
I too had this problem - a mixture of pink/grey lines on the screen or occasionally half the screen turning pink. It would happen only when using the camera and - interestingly - if the iPhone was a little bit cold.
I took it to an Apple store and they immediately replaced it with a new iPhone. Excellent service, Apple.
Currently Being ModeratedMar 4, 2013 1:48 AM (in response to Kipto)
Currently Being ModeratedMar 4, 2013 12:20 PM (in response to damc)
That's just wrong. They replaced mine (at an Apple Store) without even blinking. I was in and out in 10 minutes with a new phone! Hope you can get your situation resolved.