Skip navigation

Safari will not open web pages anymore on my MacBook.

3834 Views 7 Replies Latest reply: Jul 7, 2013 9:05 PM by Bondibb RSS
maduce Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 20, 2013 10:59 AM

I am running Mac OSX 10.7.5 Lion, Safari 6.0.2.  Although I have had occasional problems with slow loading web pages in the past,  it wasn't until yesterday that pages stopped loading entirely. I am using my iPad to post this question. The iPad, my iPod Touch and my wife's MacBook (running the exact same software) are all working normally. I have re-cycled my modem and AirPort Extreme, but the problem still exists. One strange twist - I use Evernote to keep notes and as a journal. When Evernote was open and I was using Safari unsuccessfully, I noticed that Evernote had opened 2 web pages (Apple Support) in Evernote as notes! While investigating I found that in the Develop menu, the 1st item "Open Page With" shows "Evernote 5.0.4" but not Safari or anything else as an alternative. On the Safari Preferences Menu, General, the Default web browser shows Safari 6.0.2, but on the drop-down menu Evernote 5.0.4 appears as the alternate browser.I have sent a message to Evernote support, which may be answered in a few days if I'm lucky. I have deleted Evernote from the Extensions menu which did nothing - I can still open it as usual. I have also restarted the MacBook several times, tried signing on with a new ID to make sure that  there is no problem associated with my account. In this mode, Safari still did the same thing. The problem is somewhat irregular, since the first couple of pages will usually open after I close Safari, clear history and delete caches (I always do this and normally browse in the "private browsing" mode). Next step will be to send the Evernote application to the Trash. (notes are saved on the Evernote website and are also on my iPad). I noticed that some Safari users solved this type of problem by upgrading from Lion to Mountain Lion. This would be a last resort, but I wonder if I made some change with my DNS servers it could solve the problem. My IP is Comcast and the DNS servers, they say, are generated automatically.  Also, there is no problem with my wife's MacBook/Safari, so I'm not sure this would actually help. Any suggestions will be considered helpful since I have to solve this quickly due to an upcoming travel schedule.

Macbook, Mac OS X (10.5.8), Also have iPods
  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Jan 20, 2013 2:06 PM (in response to maduce)

    Select

            

    Safari Preferences Extensions

         

    from the Safari menu bar. If any extensions are installed, disable them and test.

  • Linc Davis Level 10 Level 10 (108,135 points)
    Currently Being Moderated
    Jan 20, 2013 6:39 PM (in response to maduce)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • georgefromfinksburg Calculating status...

    Maduce,

     

    I am having the same problem running Safari 5.1.7 in OS 10.6.8.  How did you apply the alternate DNS Server addresses?  How did you determine which ones to use?

  • Bondibb Calculating status...

    I have the same issue.

     

    I have run both tests and the problem continues.

     

    Any suggestions now?

  • Bondibb Level 1 Level 1 (0 points)

    I have the same problem and ran the tests. The problem continues.

     

    Any suggestions for what to do now?

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.