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MacBook Air 13" KEYBOARD AND TRACKPAD FAILURE

33789 Views 23 Replies Latest reply: Mar 17, 2014 12:12 PM by legvaler RSS
  • curesun Calculating status...
    Currently Being Moderated
    Oct 14, 2012 1:03 PM (in response to AndyO)

    Hi!

    I have the same problem. I tried to reset SMC but nothing. I intended to connect an external KB, but the problem persists. Is there any other method to reset SMC without KB? Linux live cd runs, and the KB and trackpad go fine. Any idea? My MBA is 2008 (original).

    I will appreciate your response.

  • curesun Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 14, 2012 1:05 PM (in response to captfred)

    Hi!

    I have the same problem. I tried to reset SMC but nothing. I intended to connect an external KB, but the problem persists. Is there any other method to reset SMC without KB? Linux live cd runs, and the KB and trackpad go fine. Any idea? My MBA is 2008 (original).

    I will appreciate your response.

  • Vasilisp7 Calculating status...
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    Nov 13, 2012 10:36 AM (in response to aps215)

    Hi

    I have the exact same problem with my MacBook Air Model NoA1304. My keyboard and trackpad are unresponsive.

    I tried SMC, I tried reseting NVRAM but with no luck. The weird thing is that my trackpad and keyboard do work when I enter the Apple Hardware Test or in the Startup Manager.

    But when my OS boots or when I go into Safe Mode they are unresponsive.

    Has anyone found the solution to this?

     

    P.S.: Sorry for my bad English.

  • Ceciliaarquiteta Calculating status...
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    Dec 26, 2012 12:41 PM (in response to aps215)

    I have the same problem. How can I try this SMC?

  • smnvhn Calculating status...
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    Jan 21, 2013 2:09 PM (in response to aps215)

    I have the same problem. I wonder how I can force system to reboot into hardware test mode, pressing "d" is not working for my mb air (keyboard is not responsive), however when the system loaded I can connect to it via iPad using remote vnc client.

  • LostMonkey Calculating status...
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    Feb 11, 2013 8:39 AM (in response to aps215)

    Was experiencing the same problems as some of the above.

     

    Was in the process of pulling my hair out (the little I have left)... Booted several times. Tried the the SMC and all the other jazz. I even went to the Apple store to no avail.

     

    In an act of desperation I booted, got the login screen and mouse/trackpad and keyboard stopped responding. I simply just closed the lid/folded the macbook and opened it again and BOOM, There it was in all it's glory... A fully functional mouse/trackpad and keyboard.

     

    Now It's time for some serious back-up routines and a re-install.

  • legvaler Calculating status...
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    Nov 15, 2013 3:34 AM (in response to aps215)

    Hi! I have a 2009 macbook air (1,6ghz c2d, 2 gb ram, 120gb ssd). The trackpad is not working. When i turn the system on, goes perfectly. i tried intel based smc reset, but it did not solve my problem. it doesn't recognize any usb hadvers, except for the magsafe adapter (the battery can be charged). The shift+ctrl+alt+ power button combination works, it shuts down immediately. When I try the smc reset i hear the ssd (or the cpu) sound, I took it to an Apple service, they sad that the whole topcase needs to be removed, (they also tried a sotware update before they said that, but it didn't work) i will try a battery removal. i'm sure it's a hardware problem but i don't think the only option is the topcase removal. I would be grateful if you could give me advices.

  • tommiesatellite Calculating status...
    Currently Being Moderated
    Jan 21, 2014 6:53 PM (in response to AndyO)

    I had the exact same problem and the SMC reset got my keyboard and trackpad going again.  Thank you very much.  The LED on the power turned from orange to green after I did the keystrokes.

  • legvaler Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 17, 2014 12:12 PM (in response to tommiesatellite)

    I had chipset failure on the motherboard. It's been changed and solved my problem. It works just fine so far...

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