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Importing Mail after new HD install and recovery via Time Capsule

586 Views 17 Replies Latest reply: Jan 29, 2013 5:52 PM by Lynda Rice RSS
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Lynda Rice Calculating status...
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Jan 21, 2013 3:59 PM

I just had to replace my HD on my iMac (2.4 GHz Intel Core 2 Duo; 10.7.5)  I imported everything via Time Capsule with no issues.


I am, however, having problems with Mail.


When I click on mail, it launches into Message Import . .. Welcome to Mail"  I click to continue and it begins importing.  When I get to the part where it is importing sent messages it gets hung up at 14724 of 16,808; time remaining 1 minute. 


Can anyone offer any suggestions?  THANK YOU!!!

iMac, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,400 points)

    How did you restore your data from the TC?

  • Linc Davis Level 10 Level 10 (107,400 points)

    Let's try the easy fix first. It may not work.


    Quit Mail.


    Triple-click the text on the line below to select it:


    ~/Library/Mail/V2/MailData/Envelope Index


    Copy (command-C) the selected text to the Clipboard. In the Finder, select


    Go Go to Folder


    from the menu bar. Paste (command-V) into the box that opens, then press return.


    A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.


    Test. If Mail now works as expected, you can delete the file you moved to the Desktop. If you get a warning that the file is in use when you try to empty the Trash, log out and log back in.

  • Linc Davis Level 10 Level 10 (107,400 points)

    Triple-click anywhere in the line below to select it:


    ls -@Oaeln L*/M*/V2/MailData


    Copy the selected text to the Clipboard (command-C).


    Launch the Terminal application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


    Paste (command-V) into the Terminal window.


    Post any lines of output that appear below what you entered — the text, please, not a screenshot.

  • Linc Davis Level 10 Level 10 (107,400 points)

    It looks like one of two things is happening:


    1. You have one or more corrupt mailboxes that Mail is unable to import; or
    2. Your OS X installation itself is corrupt, perhaps because your old hard drive was failing.


    #1 is more likely, but it's also much harder, or maybe impossible, to fix without losing data. So I suggest you try a fix for #2 first.


    Back up all data.


    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.


    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.


    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • Linc Davis Level 10 Level 10 (107,400 points)

    If my OSX installation itself was corrupt, wouldn't I notice that with other ways on my system?


    Not necessarily. But as I wrote above, your problem isn't likely due to system corruption. I just want to rule it out before wasting a lot of time on more complicated troubleshooting.


    when you say Reinstall the OS . .. I'm already lost right there.


    If my instructions aren't clear, see Reinstall OS X.


    And as for you saying #1 is most likely, what is the worst that happens there?


    The worst is that you lost some messages that were never backed up because your old drive was failing.

  • Linc Davis Level 10 Level 10 (107,400 points)

    No. As long as you have that folder open, you can delete all the files with names beginning "Envelope Index" and also the one named "AvailableFeeds.corrupt".

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