Sibbe_dk

Q: why is the complete my album feature not working?

I can't see any signs of me having purchased several tunes on several albums. They're marked as unpurchased, and the complete my album feature is not working either. How do I fix this?

MacBook

Posted on Sep 30, 2012 1:26 AM

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Q: why is the complete my album feature not working?

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  • by Mcmax3000,

    Mcmax3000 Mcmax3000 Sep 30, 2012 9:37 AM in response to Sibbe_dk
    Level 1 (0 points)
    Sep 30, 2012 9:37 AM in response to Sibbe_dk

    I'm also having an issue with the Complete My Album feature today.

     

    - The complete my album page isn't recognizing some of my purchases (seems to be one particular order)

    - Even for the purchases that the page does recognize, it's not actually giving me the lower price when I click through to the album page

     

    It's really annoying, because I'd like to spend money right now, but I'd also like to not pay double for songs I already own.

  • by Mike Johnson12,

    Mike Johnson12 Mike Johnson12 Sep 30, 2012 10:18 AM in response to Sibbe_dk
    Level 5 (6,526 points)
    Sep 30, 2012 10:18 AM in response to Sibbe_dk
  • by Mcmax3000,

    Mcmax3000 Mcmax3000 Sep 30, 2012 10:51 AM in response to Mike Johnson12
    Level 1 (0 points)
    Sep 30, 2012 10:51 AM in response to Mike Johnson12

    That article just answers questions about the feature... It doesn't really give any solutions for what to do if it's not working as designed.

  • by Mike Johnson12,

    Mike Johnson12 Mike Johnson12 Sep 30, 2012 11:20 AM in response to Mcmax3000
    Level 5 (6,526 points)
    Sep 30, 2012 11:20 AM in response to Mcmax3000

    Is it possible that the albums that you want to complete are not eligible? That is noted in the kb.

     

    I don't see an album on my Complete My Album page.

    If you don't see an album on the Complete My Album page:

    • The album itself may no longer be available for sale on iTunes.
      or
    • You acquired the content with song code promotions which do not qualify for Complete My Album credits.
      or
    • Apple may not have the rights to offer Complete My Album for that album.

     

    Log out from your iTS account - Close iTunes - Repair Permissions with Disk Utility. Reboot - launch iTunes and log in. See if that helps.

     

    MJ

  • by Mcmax3000,

    Mcmax3000 Mcmax3000 Sep 30, 2012 11:40 AM in response to Mike Johnson12
    Level 1 (0 points)
    Sep 30, 2012 11:40 AM in response to Mike Johnson12

    If I go to the 'Complete My Album' page, I have a bunch of albums listed there (not all of them, so that could be part of it, but I still think there's a bigger issue), yet if I click on the 'Complete Album for $x.xx' button to go through to the album page, it doesn't recognize the previous purchases, and doesn't give me the proper price.

     

    Given that they're listed on my Complete My Album page, I'd like to think that, at least for those ones, it rules out then not being eligible.

     

    I'll try out your other suggestion when I get back to my computer. Thanks for that.

  • by Testla1,

    Testla1 Testla1 Jan 21, 2013 10:22 PM in response to Mike Johnson12
    Level 1 (0 points)
    Jan 21, 2013 10:22 PM in response to Mike Johnson12

    ok so I'm having an issue as well. I bought several singles listed seprately from the full album before it came out. Now that it's out, I go to buy it and it says "You are eligable to purchase the rest of the album at a reduced price. To see the reduced, price click Complete My Album..." I click it and nothing happens... I don't wanna buy the same songs again...