1 2 3 4 5 6 7 Previous Next 93 Replies Latest reply: Apr 28, 2014 10:29 PM by Ellis Z Go to original post
  • 45. Re: MBP Retina: Poor image quality from hdmi output
    The King of Limbs Level 1 Level 1 (0 points)

    I continue to be amazed by Apple's behaviour about this issue. This discussion and countless other discussions in this forum and numerous other forums, have reported this OS defect for the better part of a year. Maybe longer!

     

    Despite countless complaints, Apple  always responds with "We haven't heard anything about this." And they suggest it will be fixed soon in a coming update.

     

    Meanwhile, months and months pass, and Apple users are stuck with dysfunctional products. I drew the line when Apple support suggested I replace my current dual external monitors with a pair of Apple's new Thunderbolt displays. Of course, they couldn't offer any discount on them, nor any credit for my current displays (that happen to work perfectly well with PCs and Windows XP and 8 running in Fusion). I returned a new 15" retina MacBook Pro and gave up on  Mountain Lion OSX. The products are not ready for launch.

     

    Apple's actions are very discouraging to professional users who need to be able to rely on Apple products and its OSX. This current debacle is reminiscient of the Microsoft's painful missteps with Vista. Apple, please find a way to remedy this mess. Soon!

  • 46. Re: MBP Retina: Poor image quality from hdmi output
    anacron08 Level 1 Level 1 (0 points)

    Its been months since my last post and still no news about driver updates. This is really sad to see given the incredible opportunity Apple has and, frankly speaking, they blew it. The laptop, the display and the UI are all stellar (so far as I can tell) but the lack of support is appalling.

     

    Given this experience, I'll probably wait until Lenovo comes out with their own "retina display" and go back to using Linux. At least that way, I know there's a user group out there making regular updates and worst case I can always rummage under-the-hood and build my own solution.

  • 47. Re: MBP Retina: Poor image quality from hdmi output
    Märits Level 1 Level 1 (0 points)

    I am using a Samsung S29B970 27" @ 2560 x 1440 with a MBPr and I am really dissapointed with the way fonts are displayed. I am also dissapointed in the way it seems that Apple is dealing with this obviously wide spread issue.

     

    It is a real bummer to buy something this expensive and be this satisfied with the product only to realize that it simply cannot handle external monitors properly (except for Apples own of course). It really drags everything else down since everything I do is displayed on the Samsung monitor.

  • 48. Re: MBP Retina: Poor image quality from hdmi output
    tradinghumble Level 1 Level 1 (0 points)

    same here, agree with you 100%, IS ANYONE FROM APPLE READING THESE POSTS?

  • 49. Re: MBP Retina: Poor image quality from hdmi output
    Csound1 Level 8 Level 8 (35,420 points)

    tradinghumble wrote:

     

    , IS ANYONE FROM APPLE READING THESE POSTS?

    NO, this is an Apple user site, we are just like you, (except for the shouting)

  • 50. Re: MBP Retina: Poor image quality from hdmi output
    Allyeon Level 1 Level 1 (0 points)

    I'm ready to return my Retina because of this unaddressed issue.  Has anyone tried this?  Technically it is a software issue, but since it is with the OS I would hope it would be covered under the year warranty?  I'm still using bootcamp and Windows to run nearly all my software, so I'm ready just to get a really tricket out PC laptop for the money I dumped into this...at least I can natively use my external display.

  • 51. Re: MBP Retina: Poor image quality from hdmi output
    Francisco Jose Villegas Belo Level 1 Level 1 (0 points)

    Perhaps in 10.8.3.....

  • 52. Re: MBP Retina: Poor image quality from hdmi output
    Bultone Level 1 Level 1 (0 points)

    Perhaps...

    Apple is being very disapointing. Using an HDMI port that doesn't work and the customer service trying to look like they don't know anything?

     

    Well, it's a good lesson to learn how this company is. We can also learn that the reviews of the apple products in the internet are just copy-paste from the apple website... no one spotted this issue and also no-one is talking openly about it.

     

    Pretty disgusting experience...

  • 53. Re: MBP Retina: Poor image quality from hdmi output
    CEGmac Level 1 Level 1 (0 points)

    Just chiming in to say I am in the same situation. I was using a 2008 MacBook running Snow Leopard with a 27" Samsung HD external monitor and it was beautiful. Bought a 15" MBP retina, and with the HDMI to HDMI connection, the external Samsung is terrible compared to how it looked with the MacBook. Very frustrating; I don't understand why this isn't a priority for Apple to fix it.

  • 54. Re: MBP Retina: Poor image quality from hdmi output
    tradinghumble Level 1 Level 1 (0 points)

    CEGmac, thanks for chiming in. Maybe I have to use the words #justinbieber here just so the number of posts and visits will increase, perhaps then Apple will notice us users who paid over $2,500US for a laptop which cannot be used with external monitors....

  • 55. Re: MBP Retina: Poor image quality from hdmi output
    Bultone Level 1 Level 1 (0 points)

    Good one, it may work.

  • 56. Re: MBP Retina: Poor image quality from hdmi output
    Francisco Jose Villegas Belo Level 1 Level 1 (0 points)

    On Friday i receive a MacBook Pro Retina 2.7/16/768. I use it with a Thunderbolt Display and all is OK. Today i connect it to my Panasonic Plasma thru The HDMI conector and.... All OK, 1920x1080p, idem like my MacMini thats live with The Plasma. No frozen, beautiful, perfect. The S.O. Is OSX 10.8.2 and i always use the discrete card (N650). I don't know id there are a new MBPr revision, but in my machine the HDMI works perfect.

     

    Are You there Apple?, what happens?

  • 57. Re: MBP Retina: Poor image quality from hdmi output
    Csound1 Level 8 Level 8 (35,420 points)

    Francisco Jose Villegas Belo wrote:

     

    On Friday i receive a MacBook Pro Retina 2.7/16/768. I use it with a Thunderbolt Display and all is OK. Today i connect it to my Panasonic Plasma thru The HDMI conector and.... All OK, 1920x1080p, idem like my MacMini thats live with The Plasma. No frozen, beautiful, perfect. The S.O. Is OSX 10.8.2 and i always use the discrete card (N650). I don't know id there are a new MBPr revision, but in my machine the HDMI works perfect.

     

    Are You there Apple?, what happens?

    What's your question, it's elusive.

  • 58. Re: MBP Retina: Poor image quality from hdmi output
    Francisco Jose Villegas Belo Level 1 Level 1 (0 points)

    My question is, if my new MBPr works well with HDMI output with OSX 10.8.2, and others don´t, perhaps it´s a hard problem, i don´t know. Anyone with a new MBPr can help us?.

  • 59. Re: MBP Retina: Poor image quality from hdmi output
    Puntoboy Level 1 Level 1 (0 points)

    I spoke to Apple support today about this exact same issue.

     

    First line support ran through some typical hardware/software tests like resetting the graphics card and booting into safe mode but as you'd expect, this was still the same after. We even tried another HDMI screen (a HDTV as it happens) but the results were again the same.

     

    I was then connected to a Senior AppleCare Advisor who advised me that due to the tests we've run and that it works perfectly in Bootcamp it's likely to be a driver issue. Therefore she has passed the call through to their engineering team who would respond within 48 hours. She seemed pretty confident that a new driver would need to be sorted and was very keen to see the issue resolved.

     

    She did however mention that this wasn't a known issue.

     

    I'll post an update when she contacts me on Wednesday hopefully.