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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 error 3014 ios 6 update

19208 Views 17 Replies Latest reply: Feb 15, 2013 6:45 PM by maghersi RSS
  • brcko Calculating status...
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    Dec 27, 2012 6:48 PM (in response to mmf9)

    Thank you, it really help

  • Ric Getter Calculating status...
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    Jan 22, 2013 7:06 PM (in response to bastiaen)

    This came back to bite me when I had an issue with my iPhone 5 sync sessions hanging iTunes. I went through the steps for isolating the issue in http://support.apple.com/kb/TS3297 and found that when I pinged gs.apple.com, I would get one response and the rest would time out. This was happening on both my Mac Pro and a MacBook I had on my network (neither could succuessfuly restore the OS and both got the same 3014 error). To make matters more interesting, my troubleshooting with Apple involved trying a restore on my iPad, which failed and bricked it. It rebooted into the connect-me-to-iTunes screen.

     

    I had a spare router on hand (I confess, I'm a geek) so I disconnected the Linksys BEFSR41 and then connected a cheap DLink EBR-2310 I bought when I was having some problems a couple of years ago (which turned out to be Comcast's fault). I got the router configured and was able to restore and synch both devices without an error.

     

    The Linksys router is the latest hardware rev and had the most current firmware, so it was possibly a hardware issue. So one possible route for dealing with this is to try the restore on a different network (I realize that not many people keep spare routers at home).

     

    FYI: I do have an AirPort, but I don't use it as a router but simply as a bridge. I figure it has enough to keep it busy with all the wireless devices we have here. I would like to find a really good wired router some day.

  • maghersi Calculating status...
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    Feb 15, 2013 6:45 PM (in response to bastiaen)

    Install Hotspot Shield (trial version) and READY to GO !!!

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