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Complaint

2207 Views 18 Replies Latest reply: Oct 28, 2013 8:19 AM by varjak paw RSS Branched to a new discussion.
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spidy3451 Calculating status...
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Nov 3, 2011 7:24 AM

I would like to file a complaint with an apple store, can anyone direct me to the proper location.

  • varjak paw Level 10 Level 10 (167,005 points)
    Currently Being Moderated
    Nov 3, 2011 7:56 AM (in response to spidy3451)

    If you have a complaint about any specific store, the best place to start is with the store manager. If you can't get a satisfactory answer there, then we'll need to know the general nature of your issue and whether this is an Apple-owned store or an independent dealer before anyone can direct you further with any efficiency.

     

    Regards.

  • llk0930 Calculating status...
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    Mar 25, 2012 9:16 PM (in response to spidy3451)

    Yes, I have the same question too.  I want to file a complaint with a  local Apple-owned store about the customer service, I want to file a complaint against one of their manager.  Anyone knows?

  • seventy one Level 6 Level 6 (8,455 points)
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    Mar 26, 2012 1:03 AM (in response to spidy3451)

    You will waste an awful lot of time trying to progress via the Apple site  e.g even corporate contacts only leads you to technical support.

     

    Best practice would be to write a letter setting out your problem in a clear and positive manner.   Keep any bluster to a minimum ... after all, the initial recipient is not responsible.    Send it to ...

     

    Apple, Inc.

    1 Infinite Loop

    Cupertino, CA  95014.

     

    I know; it's snail mail, but that's the one address you do know.

  • a brody Level 9 Level 9 (62,005 points)
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    Mar 26, 2012 7:24 AM (in response to spidy3451)

    Furthermore, in the U.S. we have options such as the Better Business Bureau whose rating is based on the number of positive and negative comments.  We also have state attorney general offices, if you feel only legal actions will suffice.  Be careful though anything with a charge, could potentially go to collections, if it is beyond a certain time and affect your credit. Credit card purchases may not see credits for up to 30 days, but have up to 60 days for a dispute. Good luck!

  • HACKINT0SH Level 5 Level 5 (5,750 points)
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    Mar 26, 2012 2:23 PM (in response to varjak paw)

    the best place to start is with the store manager.

    Paw, in most cases when it's come to AppleStore complaints, the Manager was part of the reason for the complaint in the first place

  • varjak paw Level 10 Level 10 (167,005 points)
    Currently Being Moderated
    Mar 26, 2012 2:39 PM (in response to HACKINT0SH)

    Sometimes but often not. Since we don't know anything about the issue - Spidy never provided any details - the manager was the first place to start.

  • richardr247 Calculating status...
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    May 10, 2012 6:00 PM (in response to spidy3451)

    Try this, apple.com/retail/feedback

     

    I just made a complaint myself.

  • a brody Level 9 Level 9 (62,005 points)
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    May 11, 2012 4:59 AM (in response to richardr247)

    For those who have difficulty with copy paste, it is http://www.apple.com/retail/feedback/

  • Anonymoose1 Calculating status...
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    Jul 24, 2012 9:26 AM (in response to spidy3451)

    I didn't know what to do either, so I ended up just posting it as a discussion. Whether or not that was correct, I have no idea. I searched through the 'Contact Us' page, and I googled where to do this and came up with nothing.

  • Anonymoose1 Level 1 Level 1 (0 points)
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    Jul 24, 2012 9:26 AM (in response to Anonymoose1)

    My complaint wasn't with a local store or specific branch, it was with the customer service through Apple care that I had my complaint.

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    Jul 24, 2012 10:12 AM (in response to Anonymoose1)

    Did you ask for a supervisor?

  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Jul 24, 2012 10:56 AM (in response to spidy3451)

    The contact us link is at the bottom of every page on Apple.  You may have to use the right and bottom scrollbar to find it.  http://www.apple.com/contact/ Whenever you have an issue with customer service, don't hang up, just get a case number.  Next you can call back customer service, and get customer relations on the line by asking for it by name.  Customer service for by phone customer service is here:

    http://www.apple.com/contact/phone_contacts.html

    There is no customer service by e-mail, except e-mail forms for App Store, iCloud, and iTunes Store. That info is on th the original Contact link.  If you have difficulty finding service for a particular part of Apple, let us know which it is, and for what service you used from Apple, and we can help you find the link. 

     

    Note: In spite of its prominence on Apple's support pages, the Communities/Apple Discussions is not a direct feedback line to Apple.  We are just end users here with Apple moderation.  So posting here will not result in any help from Apple directly unless you are really lucky.

  • jerrellfromprince george Calculating status...
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    Jan 22, 2013 1:56 PM (in response to spidy3451)

    Completely disappointed in Apple I've been calling for months searching online for months trying to get the issues with my iPhone 4s resolved and when I finally talk to someone who can help from the company they want to make me come out of pocket for an issue that they overlooked I'm no longer team apple will be going back to the droid network ASAP

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    Jan 22, 2013 7:13 PM (in response to jerrellfromprince george)

    Good luck with your droid.

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