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iPhone to iCloud contacts not merging

45903 Views 42 Replies Latest reply: Apr 15, 2014 1:56 PM by timvireo RSS
  • randers4 Level 9 Level 9 (53,375 points)
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    Jan 22, 2013 7:34 PM (in response to npr12)

    The My Contacts Backup Pro app (available as an in-app purchase) has the ability to find and delete identical contacts.  Or, if you aren't syncing your contacts with iCloud, you can replace the contacts on your phone with the contacts on your computer using iTunes.   If you want to go that route I'll tell you how.

  • npr12 Level 1 Level 1 (0 points)
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    Jan 22, 2013 7:57 PM (in response to randers4)

    ok... so I succesfully ran the "backup contacts" app on my phone and got all of my phone contacts onto the iMac. I then succesfully merged all of the duplicates on my iMac as well.   But then all of my contacts duplicated themselves on the iPhone!

     

    So I think that your suggested fix of overwriting my iPhone contacts with what's in my Contacts from iMac will work. Is there a downside to going that route? Please tell me how to do it as well.... thanks!!!

  • randers4 Level 9 Level 9 (53,375 points)
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    Jan 22, 2013 7:59 PM (in response to npr12)

    Are you syncing you contacts with iCloud, and if so, are the duplicated on icloud.com?

  • npr12 Level 1 Level 1 (0 points)
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    Jan 22, 2013 8:03 PM (in response to randers4)

    yes. the whole reason I needed your suggested app was because iCloud was only copying a partial list of my contacts. After I ran your suggested app though... iCloud now has all of my contacts (without duplicates), which is the same "correct" list that is on my iMac.

  • randers4 Level 9 Level 9 (53,375 points)
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    Jan 22, 2013 8:12 PM (in response to npr12)

    If the contacts in iCloud are correct you won't need to use iTunes.  Go to Settings>iCloud and turn Contacts to Off.  When prompted about what to do with the iCloud contacts choose Delete from My iPhone.  Then open your contacts and confirm that they are all gone.  If not, you can use the My Contacts Backup app to delete any remaining contacts (caution: be sure iCloud contacts syncing is off before doing so).  To do this, open the app, tap the actions (gear shaped) icon on the lower right, in the screen that opens, scroll to the bottom and tap Remove All Contacts.  Open contacts again and confirm that they are all gone now.

     

    Once the contacts are removed from your phone, go back to Settings>iCloud and turn Contacts back to On.  This should sync your unduplicated contacts from iCloud back to your phone.

  • mhindawy Calculating status...
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    Feb 2, 2013 11:19 AM (in response to randers4)

    U seem to be an expert! I have an iPhone 5 and every time I add a new number it never gets to iCloud. Every new contact is added to a group called Contacts on my phone. I need to get all my contacts on iCloud. I tried your solution but it didn't work for me.

     

    Thanks!

  • randers4 Level 9 Level 9 (53,375 points)
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    Feb 2, 2013 11:26 AM (in response to mhindawy)

    Open contacts on your phone and tap Groups.  If you have groups other than the iCloud group, you may be adding your contacts to a non-iCloud group that doesn't sync with iCloud (which is what the group called "Contacts" on you phone may be).  If you do non-iCloud groups listed on your phone, go to Settings>Mail,Contacts,Calendars>Default Account (in the Contacts section) and make sure the iCloud account is selected as the default.  If it isn't, make this change, then add a new contact on your phone and see if it syncs to iCloud properly this time.

  • mhindawy Level 1 Level 1 (0 points)
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    Feb 2, 2013 11:54 AM (in response to randers4)

    I hate to sound stupid, but I can't find anything that says that I can set an account as the defalut account, not in groups menu and not in the Settings> Mails, Contacts, Calendars menu. If it's any help, I didn't set up an iCloud account. Should I get one?

  • randers4 Level 9 Level 9 (53,375 points)
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    Feb 2, 2013 12:08 PM (in response to mhindawy)

    Oh.  If you have set up an iCloud account your data sync with iCloud.  You need to start by going to Settings>iCloud and sign in with your Apple ID and password.  This will create an iCloud account.  You then turn on the data you want to sync with iCloud, such as Mail, Contacts, Calendars, Reminders, Safari bookmarks and tabs and Notes.  When you turn these to On, but sure to choose Merge if prompted (in order to upload your data to your iCloud account.)  When you turn Mail to On, you will be prompted to set up an @icloud.com email account.  You can also enable Photo Stream and Find My iPhone here.  If you want to back up your phone to iCloud you can do this in Settings>iCloud>Storage & Backup at the bottom.  After doing so, your phone will automatically back up to iCloud every 24 hours when your phone is connected to wifi and your charger and your screen is locked.

     

    After you do all this, you can go to icloud.com on your computer, sign into your iCloud account, then view and access some of your data there.  If your computer meets the minimum system requirements, you can also sync your computer with your iCloud account.  This guide provides details on how to set this up: http://www.apple.com/icloud/setup/.

  • mhindawy Level 1 Level 1 (0 points)
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    Feb 2, 2013 12:24 PM (in response to randers4)

    It worked... Thanks

  • randers4 Level 9 Level 9 (53,375 points)
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    Feb 2, 2013 12:25 PM (in response to mhindawy)

    You're welcome.

  • cwebber1 Level 1 Level 1 (25 points)
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    Feb 14, 2013 8:33 AM (in response to randers4)

    Great stuff

    randers4 wrote:

     

    You're welcome.  If you make sure you have the iCloud group selected before adding the contact it should sync via iCloud without any issues. Also, if all your contacts are now on your Mac, drag all your contacts to the iCloud group and they should sync to your iPhone.  Then you can just leave the iCloud group selected on your iPhone and you'll see all your contacts there without selecint the All Contacts group.

    Where does the average Apple consumer go to find this stuff?

    Is there an iCloud manual that explains this?

  • randers4 Level 9 Level 9 (53,375 points)
    Currently Being Moderated
    Feb 14, 2013 9:19 AM (in response to cwebber1)

    You might find this helpful: http://help.apple.com/icloud/#mmd0558ce3.

  • mlb5215 Calculating status...
    Currently Being Moderated
    Apr 24, 2013 6:40 AM (in response to flip42)

    I have the All iCloud checked  in my contacts group but I have no contacts listed when I sign into my www.icloud.com account. I do not have a mac, so how do I get all my contacts backed up to the cloud when I have followed all previous steps provided in this post.... I had been using the Verizon contact manager but that was duplicating my contacts and I had up to 5 of the same contacts.

  • randers4 Level 9 Level 9 (53,375 points)
    Currently Being Moderated
    Apr 24, 2013 3:15 PM (in response to mlb5215)

    Do the following:

     

    1. Go to Settings>iCloud, turn Contacts to Off, choose Delete from My iPhone when prompted.
    2. Download the app My Contacts Backup and use it to back up the contacts on your phone as an attachment to an email.  Send this email to yourself.
    3. Confirm that you have received the email and that the attachment is there.
    4. Delete the contacts from your phone by tapping the gear-shaped icon on the bottom right of the My Contact Backup app, scrolling to the bottom and tapping Remove All Contacts.
    5. Go to Settings>iCloud and turn Contacts to On.
    6. Go to Settings>Mail, Contacts,Calendars>Default Account (in the Contacts section) and set this to iCloud.  If you don't see this setting you can skip this step.
    7. Open the My Contacts Backup email and tap the attachment to import your contacts back to your phone.

     

    The contacts should now be back on your phone, and in iCloud.

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