Skip navigation

Problem with bank statements

209 Views 2 Replies Latest reply: Jan 23, 2013 3:25 AM by seventy one RSS
dvac01 Calculating status...
Currently Being Moderated
Jan 22, 2013 3:55 PM

I am having trouble viewing my bank statements from my credit union.  Do I need to update my version of Safari or Adobe or update some other configuration?

MacBook Pro, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,725 points)
    Currently Being Moderated
    Jan 22, 2013 7:12 PM (in response to dvac01)

    Back up all data.


    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):


    /Library/Internet Plug-ins


    In the Finder, select


    Go Go to Folder


    from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.


    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.


    I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • seventy one Level 6 Level 6 (8,490 points)
    Currently Being Moderated
    Jan 23, 2013 3:25 AM (in response to dvac01)

    I read this sometimes occurs when you have Java (not Javascript) enabled.   I'm not sufficiently savvy to understand if Linc's suggestion incorporates this but I am sure he will clarify if needs be.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.