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Aperture not opening videos

1103 Views 10 Replies Latest reply: Jan 25, 2013 2:01 PM by marwandese RSS
marwandese Level 1 Level 1 (0 points)
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Jan 23, 2013 8:59 AM

Hi, I am having a problem with Aperture.

 

Whenever I try to open a video (MOV files shot with the iphone) I just get a blank screen, the video does not open. If I drag it outside on the desktop I just get a very small file (like this small http://goo.gl/1yJwS ) that obviously does not work.

 

This happens with every video on Aperture, and I tried the following procedures:

 

- I repaired permissions on the Aperture database, repaired the library and rebuilt the library

- I repaired permissions and disk on DISK UTILITY

- I uninstalled Aperture with CLEAN MY MAC, a program that is supposed to completely uninstall apps and then I re downloaded it from the Mac App Store

 

 

- I opened the library with iPhoto ===> in this case I am able to view the videos, EVERYTHING WORKS OK

- I opened the library with another Mac (same OSX version and Aperture version) ==> in this case I am able to view the videos, EVERYTHING WORKS OK

- I opened the library with another user on my Mac ==> I get the same error

- I opened another library with my Mac ==> I get the same error

 

 

It would seem that the problem resides somewhere inside my Mac, not in Aperture since I reinstalled it, and not in the library since it works fine on other Macs.

 

I don't recall installing any strange video editing software recently, since I have looked around in some forums and some users suggest uninstalling divx codecs.

 

I also tried using VLC media player as the external video editor, but when I try to open the video with that it gives me this error "Editing Error - This image cannot be rendered for editing because Aperture does not support the image format."

 

All my files are located in the aperture library, they are not referenced files. Also I am able to see the thumbnails of my videos and when I click on the INFO panel I am able to see al the file properties, including the video size which is obviously not in the order of Kilobytes like the video it exported but several hundred megabytes.

 

Sorry for the long post but I figured I would already let you guys know all my troubleshooting steps so as to exclude repeating the same procedures.

 

Thanks ;-)

Aperture 3, OS X Mountain Lion (10.8.2)
  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jan 23, 2013 9:21 AM (in response to marwandese)

    - I opened the library with iPhoto ===> in this case I am able to view the videos, EVERYTHING WORKS OK

    - I opened the library with another Mac (same OSX version and Aperture version) ==> in this case I am able to view the videos, EVERYTHING WORKS OK

    - I opened the library with another user on my Mac ==> I get the same error

    - I opened another library with my Mac ==> I get the same error

    What software have you installed on your Mac that is not installed on your other mac? It looks like on your system a framework or other system component is missing or corrupted, that Aperture is needing to play videos. Did you run "Clean My Mac" before the problems started, or have you installed new software? Cleaner applications sometimes remove too much. It is best to use the uninstallers that come with a program to uninstall.

     

    Other users with similar problems could play their videos again from Aperture after reinstalling Mt. Lion. I'd suggest you reinstall Mt. Lion. Your tests show, that the problem is not specific to your account or your Aperture library.

     

    Before reinstalling, make sure your backup of your Mac is current and in working condition. To reinstall Mt. Lion by booting into recovery see Linc Davis's post here: Re: Garageband doesn't open in Mac Mini mid 2011

     

    Regards

     

    Léonie

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jan 23, 2013 11:03 AM (in response to marwandese)

    , I wish there were a way to do it without having to reinstall all of my apps and settings, it's what I was kind of hoping to avoid.

    I do not think a clean install would be necessary - really, no need to wipe your disk. What I suspect is, that a recent installation (plug-in, preference pane, or running of a cleaner) replaced a component by something incompatible. But this will usually be restored by reinstalling the system on top of the old. All Applications should work after that. No need to reinstall them to. And that would defeat the purpose of reinstalling the system, if you reinstalled all apps, because you could reintroduce the very same error again.

     

    For diagnostics:  Launch the Console window (Console.app in Applications > Utilities) and have a look, if any diagnosic messages appear, when you try to view a video.

     

    To compare the system installation on both your Macs and to find differences, you could run EtreCheck - it is a neat little Apple Script created by a fellow poster here, that looks at the system components and makes a protocol of all non-standard items that may cause problems.

     


  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jan 23, 2013 11:38 AM (in response to marwandese)

    That Console message "qtkitserver" indicates that you are having exactly the trouble that can be resolved by reinstalling Mt. Lion. There are quite a few similar cases, for example: Re: Import video to Aperture library on Mountain Lion

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jan 24, 2013 5:15 AM (in response to marwandese)

    Now, that is good news indeed. Thanks for letting us know!

  • Donald Lorentz Calculating status...
    Currently Being Moderated
    Jan 25, 2013 1:19 PM (in response to marwandese)

    After reading this thread, I must tell you that I'm having exactly the same problem (with not being able to read play my video clips) and that I REALLY don't want to have to reinstall mt. lion.  I'm saddened by this entire mess. Sounds like software QA issue to me.  A bug.  Maybe I should just go back to iPhoto and say, "see ya..." to Aperture.  An experiment gone wrong.  Lightroom?

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