10 Replies Latest reply: Jan 25, 2013 2:01 PM by marwandese
marwandese Level 1 Level 1 (0 points)

Hi, I am having a problem with Aperture.

 

Whenever I try to open a video (MOV files shot with the iphone) I just get a blank screen, the video does not open. If I drag it outside on the desktop I just get a very small file (like this small http://goo.gl/1yJwS ) that obviously does not work.

 

This happens with every video on Aperture, and I tried the following procedures:

 

- I repaired permissions on the Aperture database, repaired the library and rebuilt the library

- I repaired permissions and disk on DISK UTILITY

- I uninstalled Aperture with CLEAN MY MAC, a program that is supposed to completely uninstall apps and then I re downloaded it from the Mac App Store

 

 

- I opened the library with iPhoto ===> in this case I am able to view the videos, EVERYTHING WORKS OK

- I opened the library with another Mac (same OSX version and Aperture version) ==> in this case I am able to view the videos, EVERYTHING WORKS OK

- I opened the library with another user on my Mac ==> I get the same error

- I opened another library with my Mac ==> I get the same error

 

 

It would seem that the problem resides somewhere inside my Mac, not in Aperture since I reinstalled it, and not in the library since it works fine on other Macs.

 

I don't recall installing any strange video editing software recently, since I have looked around in some forums and some users suggest uninstalling divx codecs.

 

I also tried using VLC media player as the external video editor, but when I try to open the video with that it gives me this error "Editing Error - This image cannot be rendered for editing because Aperture does not support the image format."

 

All my files are located in the aperture library, they are not referenced files. Also I am able to see the thumbnails of my videos and when I click on the INFO panel I am able to see al the file properties, including the video size which is obviously not in the order of Kilobytes like the video it exported but several hundred megabytes.

 

Sorry for the long post but I figured I would already let you guys know all my troubleshooting steps so as to exclude repeating the same procedures.

 

Thanks ;-)


Aperture 3, OS X Mountain Lion (10.8.2)
  • 1. Re: Aperture not opening videos
    léonie Level 9 Level 9 (51,730 points)

    - I opened the library with iPhoto ===> in this case I am able to view the videos, EVERYTHING WORKS OK

    - I opened the library with another Mac (same OSX version and Aperture version) ==> in this case I am able to view the videos, EVERYTHING WORKS OK

    - I opened the library with another user on my Mac ==> I get the same error

    - I opened another library with my Mac ==> I get the same error

    What software have you installed on your Mac that is not installed on your other mac? It looks like on your system a framework or other system component is missing or corrupted, that Aperture is needing to play videos. Did you run "Clean My Mac" before the problems started, or have you installed new software? Cleaner applications sometimes remove too much. It is best to use the uninstallers that come with a program to uninstall.

     

    Other users with similar problems could play their videos again from Aperture after reinstalling Mt. Lion. I'd suggest you reinstall Mt. Lion. Your tests show, that the problem is not specific to your account or your Aperture library.

     

    Before reinstalling, make sure your backup of your Mac is current and in working condition. To reinstall Mt. Lion by booting into recovery see Linc Davis's post here: Re: Garageband doesn't open in Mac Mini mid 2011

     

    Regards

     

    Léonie

  • 2. Re: Aperture not opening videos
    marwandese Level 1 Level 1 (0 points)

    I know that reinstalling Mt. Lion would solve my problem, I wish there were a way to do it without having to reinstall all of my apps and settings, it's what I was kind of hoping to avoid. Is there something like "Hijackthis" for Mac that can tell us what is happening at the moment the error occurs?  (Hijackthis is a debugging tool for Windows that is widely used in support forums to see what happens when an error occurs). I have not run "CleanmyMac" recently, I don't know what could have caused the problem since the computer is not mine. But the owner is a very basic user and I don't think he installed any new software.

     

     

    Do you have any suggestions before I go reinsall everything? :-)

     

    If it helps, I have Adobe Premiere installed on both Macs, but I don't know what that would have to do with anything.

  • 3. Re: Aperture not opening videos
    léonie Level 9 Level 9 (51,730 points)

    , I wish there were a way to do it without having to reinstall all of my apps and settings, it's what I was kind of hoping to avoid.

    I do not think a clean install would be necessary - really, no need to wipe your disk. What I suspect is, that a recent installation (plug-in, preference pane, or running of a cleaner) replaced a component by something incompatible. But this will usually be restored by reinstalling the system on top of the old. All Applications should work after that. No need to reinstall them to. And that would defeat the purpose of reinstalling the system, if you reinstalled all apps, because you could reintroduce the very same error again.

     

    For diagnostics:  Launch the Console window (Console.app in Applications > Utilities) and have a look, if any diagnosic messages appear, when you try to view a video.

     

    To compare the system installation on both your Macs and to find differences, you could run EtreCheck - it is a neat little Apple Script created by a fellow poster here, that looks at the system components and makes a protocol of all non-standard items that may cause problems.

     


  • 4. Re: Aperture not opening videos
    marwandese Level 1 Level 1 (0 points)

    http://pastebin.com/phiJreSv

    This is the console log of when I open Aperture and when I launch a video. I suspect that the last two lines are the problem, where it says "Failed to communicate with qtkitserver:"

     

     

     

    This  is the computer log.

     

    Hardware Information:

              MacBook Pro - model: MacBookPro9,2

              1 2.5 GHz Intel Core i5 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

     

    Startup Items:

              HWNetMgr - Path: /Library/StartupItems/HWNetMgr

              HWPortDetect - Path: /Library/StartupItems/HWPortDetect

              StartOuc - Path: /Library/StartupItems/StartOuc

     

    System Software:

              OS X 10.8.2 (12C3012) - Uptime: 0 days 0:48

     

    Disk Information:

              SAMSUNG SSD 830 Series disk1 : (128,04 GB)

                        disk1s1 (disk1s1) <not mounted>: 209,7 MB

                        Machintosh HD (disk1s2) /: 127,18 GB (90,62 GB free)

                        Recovery HD (disk1s3) <not mounted>: 650 MB

     

              TOSHIBA MQ01ABD100 disk0 : (1 TB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        Machintosh DATA (disk0s2) /Volumes/Machintosh DATA: 999,86 GB (248,99 GB free)

     

     

    USB Information:

              Apple Inc. FaceTime HD Camera (Built-in)

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Computer, Inc. IR Receiver

              Apple Inc. Apple Internal Keyboard / Trackpad

     

    FireWire Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

                    [failed] com.apple.printtool.agent.plist

                    [failed] com.apple.rcd.plist

     

    Launch Daemons:

                    [loaded] com.adobe.SwitchBoard.plist

                    [loaded] com.microsoft.office.licensing.helper.plist

                    [loaded] PPPMonitord.plist

     

    Launch Agents:

                [not loaded] com.adobe.AAM.Updater-1.0.plist

                    [loaded]          Swapper.plist

     

    User Launch Agents:

                    [loaded] ca.madefresh.BodegaAgent.plist

                    [loaded] com.google.keystone.agent.plist

     

    User Login Items:

              iTunesHelper

              Dropbox

     

    3rd Party Preference Panes:

              None

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

     

     

    Top Processes by Memory:

  • 5. Re: Aperture not opening videos
    léonie Level 9 Level 9 (51,730 points)

    That Console message "qtkitserver" indicates that you are having exactly the trouble that can be resolved by reinstalling Mt. Lion. There are quite a few similar cases, for example: Re: Import video to Aperture library on Mountain Lion

  • 6. Re: Aperture not opening videos
    marwandese Level 1 Level 1 (0 points)

    Yeah, I didn't know that reinstalling the OS would not erase my data. I will back up my hard drive and reinstall it tomorrow moring, then I'll let you know, thanks

  • 7. Re: Aperture not opening videos
    marwandese Level 1 Level 1 (0 points)

    I backed up everything with time machine, reinstalled the OS without any data loss and now it's working perfectly!

  • 8. Re: Aperture not opening videos
    léonie Level 9 Level 9 (51,730 points)

    Now, that is good news indeed. Thanks for letting us know!

     

  • 9. Re: Aperture not opening videos
    Donald Lorentz Level 1 Level 1 (0 points)

    After reading this thread, I must tell you that I'm having exactly the same problem (with not being able to read play my video clips) and that I REALLY don't want to have to reinstall mt. lion.  I'm saddened by this entire mess. Sounds like software QA issue to me.  A bug.  Maybe I should just go back to iPhoto and say, "see ya..." to Aperture.  An experiment gone wrong.  Lightroom?

  • 10. Re: Aperture not opening videos
    marwandese Level 1 Level 1 (0 points)

    As leonieDF specified and I had the pleasure to verify, reinstalling Mountain Lion does not erase your data, or your settings, or anything at all. I am assuming it just fixes the OS components, as I did not experience any data loss and my settings are still the same, even the temporary files on Safari are still there.

     

    If you are experiencing this problem, before going to sleep reinstall MT and by the time you wake up everything will be back to normal, trust me! (actually don't, have a backup ready with Time Machine, thing could tecnically go wrong)

     

     

     

    On the other hand I am very disappointed with Aperture.

     

    Here are my pros and cons:

     

    PROS:

    1. photo stream from iOS devices

    2. I really like using  Albums and Smart Albums

    3. Applescripts

    4. Very nice UI

     

    CONS:

     

    1. Extremely slow program. My desktop Mac is a quad core i5 27 inch Mac with an SSD drive, every single program I have is lighting quick. Photoshop takes a couple of seconds to open, same thing with other big programs like Autocad, Final Cut and Premiere. Aperture on the other hand is always slow, it takes forever to do just about anything, and not just on my iMac, I have tried it on many different Macs, including an i7 quad core Macbook Pro, it's just slow.

     

    2. A few months ago I had this problem: https://discussions.apple.com/message/18790785#18790785

    I have not to this day found a solution to get my project structure back, I have 15k photos in a single project called RECOVERED FILES and I have yet to find the time to manually sort them (they are my family photos for the past 10 years, so they are obviously important to me. I still have a backup copy of the library in that day just in case I ever find a way to fix it.

     

    3. This might be repetitive, but another specific problem on the fact that Aperture is slow is this. When you create a smart album, every time you open it it performs the search again, so if you have a smart album that has a couple of thousand pics in it you have to wait several minutes every time.

     

    4. When you close it it always has to "update previews and library" even if you didn't do anything!

     

    5. It does not support the major video codecs, so if your camera, like almost all of the current ones, can record videos, chances are you are not going to be able to import them.

     

    6. It takes FOREVER to import photos, seriously forever. If you can copy a folder to the desktop in about a minute, Aperture will take 10 to import it.

     

     

    Bottom line, the cons are starting to weigh more than the pros (especially the 2nd con), and Apple doesn't seem to be updating it properly or caring at all about it. I am considering leaving the program for something else, I have tried both Picasa and Lightroom, but I did not find them to be as complete as Aperture, so I am stuck here for now until I find something new.