10 Replies Latest reply: Apr 20, 2014 10:40 PM by YueHu
Pedro Taquelim Level 1 Level 1 (25 points)

Hi,

My Apple Wireless Magic Mouse does not track/move the cursor on screen, but it's connected to the iMac bluetooth. The batterys are full. I also replace them with new ones.

 

I can left-click, right-click, double-click, scroll and swipe with one/two fingers. You name it! Everything works, except I cannot move the cursor, it does not track at all.

 

I started having this problem when I went on vacation and turned the iMac off and also disconnected the power cable from the power socket for a couple of weeks. When I came back and turn it on, the Apple Wireless Mouse had this problem. But still, I could make it work if:

 

1) I remove the mouse from the Bluetooth Preferences list clicking the "-" (minus) button and then put it back on again in the Bluetooth Configuration Assistant.

2) After a while I noticed that after a restart I could click the mouse and I could just wait a while (3 to 5 minutes) and the mouse will start moving again, although the cursor would not track/move and behave as expected for 1 or 2 minutes (jittery, jumpy, slow, fast), but after that 1 or 2 minutes would eventually come back to normal.

The problem would return after I would Pause the iMac. After I wake him up again the Mouse was not moving again and I had to go trough the process described on step 1 or 2 to make it behave correctly again.

 

I think, in the beginning when I restarted the iMac in Safe Mode (keep pressing Shift in the restart process) the mouse would behave normal. So I thought that this was a software problem/conflict with some third party login files, etc. I deleted the LaunchAgents form the User Library. Didn't work. And also look inside the folder StartUpItems in the System Folder, but it was empty. But now, even if I restart in Safe Mode the mouse doesn't move. :-(

 

Also, I tried all of this without success:

http://support.apple.com/kb/HT1492

http://lex1963.home.xs4all.nl/mm/Magic_Mouse_troubles/Main.html

http://alvinalexander.com/blog/post/mac-os-x/problem-solved-apple-bluetooth-wire less-mouse-clicks-but-won-t

 

Any ideas, please? I need help.

 

Thanks!


iMac (24-inch Early 2009), OS X Mountain Lion (10.8.2), 8 GB RAM DDR3 - NVIDIA GeForce 9400