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Trouble repairing disk using disk utility (Snow Leopard)?

376 Views 11 Replies Latest reply: Jan 27, 2013 2:23 PM by ds store RSS
hectorfrompr Calculating status...
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Jan 23, 2013 4:18 PM

I have the OSX disk in my Mac, and I restarted it. Starting holding down the C key (mac sound isn't playing anymore) but when I do that, it goes to the load screen, and eventually the screen turns grey with a window in the center saying "You need to restart..."  something of that sort. That happens everytime and  I can't access the installer. Any ideas? I also tried with the option key, and double clicked the install disc when the drive and the disc came up but the same thing happens. Can anyone help me?

MacBook Pro, Mac OS X (10.6.8)
  • sanjampet Level 5 Level 5 (6,880 points)

    No start chime? Try a pram reset then try the disc again. Make sure the disc is out.  Pram reset: Power off mac, power on holding option,command,P,R(no commas) press these keys as soon as you power up, hold them till you hear the start chime 2 times then release. Reboot.  Try a normal boot and see if you get the start chime. If you do, you can try the discrepair.

  • noondaywitch Level 6 Level 6 (8,130 points)

    hectorfrompr wrote:

     

    I have the OSX disk in my Mac, and I restarted it. Starting holding down the C key (mac sound isn't playing anymore) but when I do that, it goes to the load screen, and eventually the screen turns grey with a window in the center saying "You need to restart..."

     

    That's a kernel panic.

    Could be many causes, but as there's no chime I'd guess hardware problems.

    Boot normally, and use Disk Utility to Verify Disk (not permissions - though it wouldn't hurt).

     

    Which OS X disk are you using?

  • noondaywitch Level 6 Level 6 (8,130 points)

    We need more information.

    Do you mean the retail installer?

     

    SL Retail Disc small.png

     

    If so, what OS version did the computer ship with?

    If you're not sure, post the model identifier from;

     > About this Mac > more info > hardware overview (that's the default page).

    Should look something like MacBook Pro2.1 or some other number.

    Given that we can find the original build.

  • noondaywitch Level 6 Level 6 (8,130 points)

    I thought so - the 7.1 shipped with 10.6.3 at a later build no. than the retail version, so the retail can't boot.

     

    You'll need your original grey discs to boot from. If you can't find them, call Apple Customer Services with the serial number of the Mac and ask for replacement discs. I understand they charge about $16 per disc + taxes. Not sure if that includes shipping.

     

    1-800-MY-APPLE (US)

     

    0800 048 0408 (UK)

  • noondaywitch Level 6 Level 6 (8,130 points)

    Discs are usually in a small box containing the manual and warranty booklets. Labelled something like "everything Mac" in the original packing.

  • ds store Level 7 Level 7 (30,305 points)

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