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TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections

TS1398 wifi

93 Views 1 Reply Latest reply: Jan 23, 2013 7:16 PM by randers4 RSS
belinda donis Calculating status...
Currently Being Moderated
Jan 23, 2013 7:00 PM

i just bought 2 iphone4 two days ago and when i got home only one of them connects to wifi. so thast night i called att and they tried to help for over an hour but couldnt help they told me to bring it back to the store i went the next morning and they told me to call enchanced support so i did and talk to them trying everything but didnt work so they said go back to store and exchange it but they wouldnt do it told me to go to apple so im trying to see what i can do to try and fix this problem. can anyone help me

iPhone 4, iOS 6.0.1
  • randers4 Level 9 Level 9 (53,330 points)
    Currently Being Moderated
    Jan 23, 2013 7:16 PM (in response to belinda donis)

    On the phone that won't connect to wifi, first go to Settings>wifi and confirm that wifi is turned on.  Then go to Settings>General>Reset and tap Reset Network Settings.  Next, unplug your wireless router for 15 seconds, then plug it back in.  Then try joining your wifi with your phone again.


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