Currently Being ModeratedJan 22, 2013 7:40 PM (in response to Gibberleigh)
You might want to download the OS X 10.7.5 combo update. The combo update contains all prior updates for OS X 10.7, and can sometimes fix funky system problems. Download it from here. Use Disk Utility to repair permissions, apply the combo update, then repair permissions again. After a reboot, give Software Update a go ....
Currently Being ModeratedJan 23, 2013 6:21 PM (in response to BGreg)
My updates downloaded (yay!)...including the combo pack you provided. When I went to shut down, it took me back to the grey Software Update screen. This is always where I get stuck. I don't have any other updates. Still making me do a hard shut down. Any other tips before I have to take this back in? Ahhhh
Currently Being ModeratedJan 23, 2013 6:26 PM (in response to Gibberleigh)
Check out KB Article: Mac OS X: Gray screen appears during startup
Currently Being ModeratedJan 23, 2013 7:35 PM (in response to Gibberleigh)
You can try booting to the recovery partition (boot holding the command and r keys down) and use Disk Utility to repair your hard drive. If that completes without error, try a normal boot. (That's the essence of the article referenced above).
Currently Being ModeratedJul 19, 2013 8:01 PM (in response to Gibberleigh)
I think I have had this issue. Tried everything suggested here as well as elsewhere to no avail. Everytime I tried the updater if would go grey screen and show Spftware Update in the top left corner. Grey screen and unresposive. However, on a lark, I went Force quit from the menu and just hit return. Even though the force quit window doesn't open when I hit return it exited the update screen and proceeded to do the install to completion. Problem solved on my end.
Currently Being ModeratedJul 19, 2013 9:14 PM (in response to Matt Cosman)
Thank you, thank you!! I wasn't able to force quit, but I clicked on a few other greyed-out options and the download started! This has been going on for months, your post made me mess with it more and it's working (so far). Yay :)
Currently Being ModeratedMar 19, 2014 6:57 AM (in response to Matt Cosman)
Wow Matt you are THE man. This has been plaguing me for weeks. I searched all over for this and finally found this original thread by Gibberleigh and I did everything you said and it immediately started updating. Thank you so much! My apple care ran out and I did not want to spend unnecessary money for what I knew had to be a simple fix. I am most grateful!!!
And thank you Gibberleigh for creating this important thread!!!
Currently Being ModeratedApr 11, 2014 10:13 AM (in response to Gibberleigh)
Thanks for bringing up this issue. Thank you, Matt Cosman!!! I have been struggling with this issue for several weeks now. I thought it sounded too simple, but I went ahead and went back to the gray screen at Software Update and simply pushed return like you said. It immediately started installing my updates and then restarted when they were installed. Problem solved!!! Thank you!! You beat out a big wig at Apple and an Engineer in Belgium that couldn't figure it out. I had to laugh.