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Apple TV 3 and Home Sharing Issues

4339 Views 16 Replies Latest reply: Sep 21, 2013 9:19 AM by MaverickFZ6 RSS
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iamd100 Calculating status...
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Jan 22, 2013 10:29 PM

Ok, so I'm really annoyed with this. I just got an apple tv and it was working fine, and it still is but when I came to the home sharing part that's where I had issues. I'm in a dorm so I cannot get to the router, and the internet that I am connected to as well as the apple tv is connected to, is working fine here so I dont see why I would need to do that anyway. I went to turn on home share on my itunes, and I did that just fine and it seemed like everything is working, so I go to the computers section on apple tv and it will not connect! Nothing is showing up at all, but "to access your itunes library on apple tv, turn on home sharing in itunes on your computer ..." and I did that.

 

I have logged in and out many times, restarted and all that but it is not showing up and I'm more than annoyed at this. Please help if you can!!!

Apple TV
  • Steve Taylor1 Level 5 Level 5 (4,660 points)
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    Jan 22, 2013 10:32 PM (in response to iamd100)

    This troubleshooting article may help

     

    http://support.apple.com/kb/TS2972

  • allyruss Calculating status...
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    Jan 23, 2013 11:49 AM (in response to iamd100)

    HI There,

     

    Just hooked up my Apple Tv I got for christmas yesterday.  Everything is working fine except for home sharing.  I too have tried everything....will probably end up calling apple for support.  Good luck.  I'll check back to see if anything works for you.

  • Glenn Ferguson Level 1 Level 1 (95 points)
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    Jan 23, 2013 4:52 PM (in response to allyruss)

    When all else fails, reboot your router.

  • Glenn Ferguson Level 1 Level 1 (95 points)
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    Jan 23, 2013 7:08 PM (in response to iamd100)

    Yup. just read that, sorry.  Reboot always does it for me.  Sorry you cant do that.

  • Steve Taylor1 Level 5 Level 5 (4,660 points)
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    Jan 23, 2013 7:52 PM (in response to iamd100)

    Have you tried connecting your computer to the Apple TV with an ethernet cable instead of wifi.

     

    Whe staying in Hotels they sometimes have some login screen requiring details for logging in.

     

    This method works for me in that scenario. Worth a shot anyway.

  • WizeWun Level 1 Level 1 (0 points)
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    Jan 23, 2013 9:58 PM (in response to iamd100)

    I too have 3rd Gen Apple TV which worked fine then randomly began having this issue. I do not have any firewall or alike software and normally a simple reboot usually help; in this case failed! I configured DHCP reservations for Apple Ethernet & WiFi connections via my wireless router, manually assigned the addresses in Apple TV Network preferences, restarted the Apple TV device, I'm now able to use home sharing via WiFi but ethernet not ethernet. To troubleshoot the home sharing via ethernet connection, I disabled my IMBP WiFi Card, connected both MBP and Apple TV to my router using ethernet cables then confirmed home sharing worked. Additionally, based on the Apple's TCP/UPD chart and using Terminal, Activity Monitor, and Network Utility I was able to verify daap uses 3689 (iTunes Sharing) and not as 5353 (Bonjour, AirPlay, Home Sharing, Printer Discovery, Back to My Mac) as the chart recommends.

     

    Being on different networks in the past I had no issues or who knows, perhaps overlooked. What caused it? OSX update? iTunes bug? not sure.

     

    Conclusion: Both devices (Apple TV + iPhone, iPad, MacBook) should be on the same netowrk (Wired or Wirelessly) and should work just fine.

     

     

    Network Utility

     

    Proto Recv-Q Send-Q  Local Address          Foreign Address        (state)   

    tcp4       0      0  machinename..daap  192.168.1.11.49270     ESTABLISHED

    tcp4       0 303104  machinename..daap  192.168.1.11.49269     ESTABLISHED

    tcp4       0      0  machinename..daap  192.168.1.11.49266     ESTABLISHED

    tcp4       0      0  machinename..daap  192.168.1.11.49258     ESTABLISHED

    tcp4       0      0  machinename..daap  192.168.1.11.49257     ESTABLISHED

     

    Activity Monitor

     

    machinename.home:daap->192.168.1.11:49257

    machinename.home:daap->192.168.1.11:49327

    machinename.home:daap->192.168.1.11:49295

    machinename.home:daap->192.168.1.11:49258

    machinename.home:daap->192.168.1.11:49386

     

     

    Listen/Show for connections via terminal

     

    machinename:~ username$ sudo lsof -i -P | grep -i "listen"

    launchd      1           root   28u  IPv6 0x57aeb7c59531c517      0t0  TCP localhost:631 (LISTEN)

    launchd      1           root   29u  IPv4 0x57aeb7c5953224ff      0t0  TCP localhost:631 (LISTEN)

    vpnagentd   60           root   14u  IPv4 0x57aeb7c595321dc7      0t0  TCP localhost:29754 (LISTEN)

    iTunes     952          username   25u  IPv4 0x57aeb7c59a6ddf57      0t0  TCP *:3689 (LISTEN)

    iTunes     952          username   26u  IPv6 0x57aeb7c59531c137      0t0  TCP *:3689 (LISTEN)

     

    Message was edited by: WizeWun

  • bnb28 Calculating status...
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    Jan 24, 2013 10:03 AM (in response to iamd100)

    I too am having the same issue. I used it perfectly fine last night and then this morning, it decided not to work. I can still push my movies from my computer to my tv but I can't access my computer from the apple tv itself.

  • WizeWun Level 1 Level 1 (0 points)
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    Jan 24, 2013 10:09 AM (in response to bnb28)

    Have you tried my suggestions?

  • bnb28 Level 1 Level 1 (0 points)
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    Jan 24, 2013 1:22 PM (in response to WizeWun)

    I got mine to work by just restoring my apple tv to its factory settings.

  • allyruss Level 1 Level 1 (0 points)
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    Jan 25, 2013 3:19 AM (in response to iamd100)

    Sorry WiseWun....that is all way above my head.  I may try restoring apple tv and see if that works.  Thanks for the info though.

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Jan 25, 2013 4:17 AM (in response to iamd100)

    iamd100 wrote:

     

    Thank you for your suggestion, I appreciate it and I tried but it's still not working.

     

     

    I guess I can try to restore it to the factory settings once again, but I have no clue to why it's so difficult because it shouldn't be lol

    Educational networks or those in educational residences often employ security measures that you wouldn't find at home. It may well simply be the case that homesharing is blocked by your network. Have a word with the network administrators, they may be able to shed more light on this for you.

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