1 Reply Latest reply: Jan 24, 2013 10:15 AM by lllaass
zedsmith Level 1 Level 1 (0 points)

Every time i click on my account in itunes or click on redeem it loads but nothing but a white screen comes up- any ideas?

  • 1. Re: I am having trouble with my account
    lllaass Level 10 Level 10 (142,015 points)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Go to Settings.iTunes amd App stores and sign out and sign back in

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.