1 2 3 4 Previous Next 46 Replies Latest reply: Jul 29, 2013 9:03 AM by gurruu
Shyne717 Level 1 Level 1 (0 points)

My App Store is telling me that I have update and the screen is blank. I have the iPhone 4S...


iPhone 4S, iOS 6.0.1
  • 1. Re: Help! Blank update screen?
    keithl777 Level 1 Level 1 (5 points)

    Mine's blank too..........iPhone 5, even after reboot just white screen on updates. This has happened intermittently to me but now seems to be sticking no matter what i try

  • 2. Re: Help! Blank update screen?
    Shyne717 Level 1 Level 1 (0 points)

    I wonder what is causing this. Glad to know I'm not the only one...

  • 3. Re: Help! Blank update screen?
    paulcb Level 6 Level 6 (19,060 points)

    Likely a temporary Apple issue.

  • 4. Re: Help! Blank update screen?
    keithl777 Level 1 Level 1 (5 points)

    for what it's worth, a reset fixed it - just hold the power and the home button until the phone shuts down, when it came back up, it updated

  • 5. Re: Help! Blank update screen?
    Shyne717 Level 1 Level 1 (0 points)

    Negative. Just resetted and nothing...

  • 6. Re: Help! Blank update screen?
    r3dsgns Level 1 Level 1 (0 points)

    Mine just started happening in the last 24 hours...says I have 5 updates, but when I open the app store update tab, the entire screen is blank.  Running current IOS on an iphone 5.  First time this ever happened and haven't done anything different with the phone.

     

    Also, I've attempted to resolve the issue by resetting/hard reset the phone, logged out of Apple's App store, change the dates, etc...and still no luck.

     

    Wish an actual Apple rep would figure out what the issue is...

  • 7. Re: Help! Blank update screen?
    Shyne717 Level 1 Level 1 (0 points)

    OK, now this is getting annoying! My iPhone 4S has now shut down on its own twice! I was responding to a text message and it starting getting dimmer until it shut off.

  • 8. Re: Help! Blank update screen?
    razmee209 Level 7 Level 7 (23,385 points)

    r3dsgns wrote:

     

    Mine just started happening in the last 24 hours...says I have 5 updates, but when I open the app store update tab, the entire screen is blank.  Running current IOS on an iphone 5.  First time this ever happened and haven't done anything different with the phone.

     

    Also, I've attempted to resolve the issue by resetting/hard reset the phone, logged out of Apple's App store, change the dates, etc...and still no luck.

     

    Wish an actual Apple rep would figure out what the issue is...

    This is a user to user forum, no one from Apple reads these forum.

     

    I had the same issue last night,  If your on wifi try cellular data, and vice versa.

  • 9. Re: Help! Blank update screen?
    r3dsgns Level 1 Level 1 (0 points)

    I've tried everything...no help at all...even sent a support ticket to apple, and their app guys couldn't tell me anything....they basically pondered me off to the forums and or the genious at the apple store.

  • 10. Re: Help! Blank update screen?
    razmee209 Level 7 Level 7 (23,385 points)

    If you tried everything, then it might be what Paulcb suggested an Apple server issue.

  • 11. Re: Help! Blank update screen?
    r3dsgns Level 1 Level 1 (0 points)

    razmee209 wrote:

     

    If you tried everything, then it might be what Paulcb suggested an Apple server issue.

    I'll give it another 24 hours or so...see if it persist.

  • 12. Re: Help! Blank update screen?
    hanhanliu Level 1 Level 1 (0 points)

    Same here. iPhone 5; iOS 6.0.2

  • 13. Re: Help! Blank update screen?
    Mustafa Uzel Level 1 Level 1 (0 points)

    I have found this solution!

     

    I have an iPhone 5 and I saw I had 7 updates. But when I opened the App Store, the tab "Updates" was totally blank. Now it is fixed

     

    Try next:

     

    - Log out of the App Store.

    - Go to "Setting" and "Wifi". Turn off wifi.

    - Double press home button and delete (all apps) App Store from the multitasking bar.

    - Hold Sleep/Wake button.

    - Tap and swipe the arrow to turn off the iPhone.

    - Now start the iPhone by holding Sleep/Wake button.
    - Open App Store and log in with your Apple ID.
    - Go to "Updates" tab and see your updates

     

    Tell me if it works for you guys.
    Goodluck!

  • 14. Re: Help! Blank update screen?
    20n3 Level 1 Level 1 (0 points)

    Tried, but no luck.

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