8 Replies Latest reply: Jan 24, 2013 6:14 PM by Tom Gewecke
Jeroen Kleijn Level 1 Level 1 (0 points)

Hi I just published my second book for my students. The book got published in 4 stores but not the dutch store (message about DRM freebook)

 

Did someone have that issue before?  I need to have the book available on friday

  • 1. Re: drm freebook
    Tom Gewecke Level 9 Level 9 (71,735 points)

    Can you provide the exact text of the message?

  • 2. Re: drm freebook
    Jeroen Kleijn Level 1 Level 1 (0 points)

    DRM Free Book You've set your book to be DRM'd, which isn't allowed per the agreement you signed to distribute your Book on the iBookstore.

  • 3. Re: drm freebook
    Tom Gewecke Level 9 Level 9 (71,735 points)

    What app did you use to create your ebook?

  • 4. Re: drm freebook
    Jeroen Kleijn Level 1 Level 1 (0 points)

    iBooks Author

  • 5. Re: drm freebook
    Tom Gewecke Level 9 Level 9 (71,735 points)

    Jeroen Kleijn wrote:

     

    iBooks Author

     

    Did you ask for DRM when you uploaded your book to Apple?

     

    Did you by use any special fonts in your book beyond what Apple provides?

  • 6. Re: drm freebook
    Jeroen Kleijn Level 1 Level 1 (0 points)

    About DRM I don't know anything. How do you control that.

     

    As far as I can judge, the font is standard as per IBA template. (The book is available in the UK, US store)

  • 7. Re: drm freebook
    Tom Gewecke Level 9 Level 9 (71,735 points)

    Jeroen Kleijn wrote:

     

    About DRM I don't know anything. How do you control that.

     

     

    When you upload a book there is a place where you choose DRM or no DRM.

     

    But it doesn't make sense that one store would have a problem and others not.   I think you will have to contact Apple directly.

  • 8. Re: drm freebook
    Tom Gewecke Level 9 Level 9 (71,735 points)

    You may be able to call Apple support and ask them directly. Is your country in the following group?

     

    Global Phone Support

    We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).

    Country     Phone Number

    Australia     1300 307 504

    Note that this is a low tariff number.

    France     0805 540 117

    Germany     0800 664 5307

    Italy     800 915 902

    Netherlands     0800 0201 578

    Spain     900 812 687

    U.K.     0800 975 0615

    U.S.     +1 (877) 206-2092

    Toll-free from U.S. and Canada.