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Help! Blank update screen?

4420 Views 46 Replies Latest reply: Jul 29, 2013 9:03 AM by gurruu RSS
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Shyne717 Calculating status...
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Jan 24, 2013 6:39 AM

My App Store is telling me that I have update and the screen is blank. I have the iPhone 4S...

iPhone 4S, iOS 6.0.1
  • keithl777 Calculating status...
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    Jan 24, 2013 7:14 AM (in response to Shyne717)

    Mine's blank too..........iPhone 5, even after reboot just white screen on updates. This has happened intermittently to me but now seems to be sticking no matter what i try

  • paulcb Level 6 Level 6 (18,645 points)
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    Jan 24, 2013 7:27 AM (in response to Shyne717)

    Likely a temporary Apple issue.

  • keithl777 Level 1 Level 1 (5 points)
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    Jan 24, 2013 7:57 AM (in response to Shyne717)

    for what it's worth, a reset fixed it - just hold the power and the home button until the phone shuts down, when it came back up, it updated

  • r3dsgns Calculating status...
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    Jan 24, 2013 11:33 AM (in response to Shyne717)

    Mine just started happening in the last 24 hours...says I have 5 updates, but when I open the app store update tab, the entire screen is blank.  Running current IOS on an iphone 5.  First time this ever happened and haven't done anything different with the phone.

     

    Also, I've attempted to resolve the issue by resetting/hard reset the phone, logged out of Apple's App store, change the dates, etc...and still no luck.

     

    Wish an actual Apple rep would figure out what the issue is...

  • razmee209 Level 7 Level 7 (21,160 points)
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    Jan 24, 2013 11:46 AM (in response to r3dsgns)

    r3dsgns wrote:

     

    Mine just started happening in the last 24 hours...says I have 5 updates, but when I open the app store update tab, the entire screen is blank.  Running current IOS on an iphone 5.  First time this ever happened and haven't done anything different with the phone.

     

    Also, I've attempted to resolve the issue by resetting/hard reset the phone, logged out of Apple's App store, change the dates, etc...and still no luck.

     

    Wish an actual Apple rep would figure out what the issue is...

    This is a user to user forum, no one from Apple reads these forum.

     

    I had the same issue last night,  If your on wifi try cellular data, and vice versa.

  • r3dsgns Level 1 Level 1 (0 points)
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    Jan 24, 2013 11:56 AM (in response to razmee209)

    I've tried everything...no help at all...even sent a support ticket to apple, and their app guys couldn't tell me anything....they basically pondered me off to the forums and or the genious at the apple store.

  • razmee209 Level 7 Level 7 (21,160 points)
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    Jan 24, 2013 11:57 AM (in response to r3dsgns)

    If you tried everything, then it might be what Paulcb suggested an Apple server issue.

  • r3dsgns Level 1 Level 1 (0 points)
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    Jan 24, 2013 12:01 PM (in response to razmee209)

    razmee209 wrote:

     

    If you tried everything, then it might be what Paulcb suggested an Apple server issue.

    I'll give it another 24 hours or so...see if it persist.

  • hanhanliu Calculating status...
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    Jan 26, 2013 11:19 PM (in response to Shyne717)

    Same here. iPhone 5; iOS 6.0.2

  • Mustafa Uzel Calculating status...
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    Jan 27, 2013 6:15 AM (in response to Shyne717)

    I have found this solution!

     

    I have an iPhone 5 and I saw I had 7 updates. But when I opened the App Store, the tab "Updates" was totally blank. Now it is fixed

     

    Try next:

     

    - Log out of the App Store.

    - Go to "Setting" and "Wifi". Turn off wifi.

    - Double press home button and delete (all apps) App Store from the multitasking bar.

    - Hold Sleep/Wake button.

    - Tap and swipe the arrow to turn off the iPhone.

    - Now start the iPhone by holding Sleep/Wake button.
    - Open App Store and log in with your Apple ID.
    - Go to "Updates" tab and see your updates

     

    Tell me if it works for you guys.
    Goodluck!

  • 20n3 Calculating status...
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    Jan 27, 2013 3:26 PM (in response to Mustafa Uzel)

    Tried, but no luck.

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