HT203254: MacBook Pro: Distorted video or no video issues

Learn about MacBook Pro: Distorted video or no video issues
anniealvinalaw

Q: Lost my receipt for apple.ca online purchase of 2010 macbook pro plus 3 year apple protection plan.

I purchased my macbook pro (mid 2010) along with applecare 3 year protection plan.  Problem is I am moving and all boxes are packed so I don't know if it is in one of them or if I lost it.

 

When I first got my macbook pro I installed Parallel system and win 7 because it is my first Mac and  had programs from Windows that were not yet compatible with Mac. They are finally compatible and I have finally got accustomed to liking Mac.  I was having Nvidia video graphics adapter display problems right from the beginning.  I noticed them on win  7 side because I mainly used that side.  I took the macbook pro into an Apple store near by (2 hours away).  I wanted to get this problem fixed before my warranty was up.  My previous Toshiba laptop had the same problem and died at 13 months, one month after warranty.  I didn't want this happening again.  I told the apple genius guy about the Toshiba and that I wanted my macbook repaired.  He said it was not the Macbook but the Win7 that was causing the problem.  I believed him and changed the Win 7 but still have same problem. 

 

Each time I ran the test on the Mac side it crashed because of Nvidia videoram 256 issue. Apple support shows I am good till May 27 on warranty. How do I get it fixed without my receipt?  Anyone?   How do I know I will get someone at apple store who knows about Macbook pro videoram, Nividia graphic display adapter?  Is is replaceable?  That other guy didn't seem to know that it is the Macbookpro causing the problem.

iPod touch, Mac OS X (10.7.3)

Posted on Jan 24, 2013 4:31 PM

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Q: Lost my receipt for apple.ca online purchase of 2010 macbook pro plus 3 year apple protection plan.

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  • Helpful answers

  • by shldr2thewheel,Helpful

    shldr2thewheel shldr2thewheel Jan 24, 2013 4:37 PM in response to anniealvinalaw
    Level 7 (25,881 points)
    Jan 24, 2013 4:37 PM in response to anniealvinalaw

    call AppleCare.  It is much better to go through them and have them document it and set up an appointment with the Genius Bar, especially since the nearest Apple store is so far away.

  • by CMCSK,Solvedanswer

    CMCSK CMCSK Jan 24, 2013 4:39 PM in response to anniealvinalaw
    Level 6 (10,845 points)
    Jan 24, 2013 4:39 PM in response to anniealvinalaw

    If you registered both Apple Care and your computer, Apple already has a record and a receipt is not necessary.

     

    Your other recourse is to call Apple Care first instead of just walking into an Apple Store or an AASP.

     

     

    Warranty Info

     

    Check Your Service and Support Coverage

     

     

     

     

     

     

     

     

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  • by anniealvinalaw,Helpful

    anniealvinalaw anniealvinalaw Jan 24, 2013 5:00 PM in response to shldr2thewheel
    Level 1 (5 points)
    Mac OS X
    Jan 24, 2013 5:00 PM in response to shldr2thewheel

    Thank you, CMCSK,

     

    I will do that.   I already checked my service and support coverage and it is good until May 27th,2013.  I was worried it might have expired but it is still good.  I just hope I get someone who is trained to know about this type of issue before my warranty runs out.  Macs are too expensive to waste and I don't want this one to have to be my last one. I bought it because I heard they were quality and lasted longer than pc.  Maybe I just got a dud.

     

    I appreciate your taking time to help me.  Thanks so much.

     

    Annie

  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Jan 24, 2013 5:02 PM in response to anniealvinalaw
    Level 7 (25,881 points)
    Jan 24, 2013 5:02 PM in response to anniealvinalaw

    you are welcome for the help.

  • by anniealvinalaw,

    anniealvinalaw anniealvinalaw Jan 24, 2013 5:07 PM in response to shldr2thewheel
    Level 1 (5 points)
    Mac OS X
    Jan 24, 2013 5:07 PM in response to shldr2thewheel

    Shldr2thewheel,

     

    Thank you, for your imput.  I will call them first and have them set up an appointment for me.

     

    I appreciate your help.  Thanks for taking the time.

     

    Annie

  • by CMCSK,

    CMCSK CMCSK Jan 24, 2013 5:07 PM in response to anniealvinalaw
    Level 6 (10,845 points)
    Jan 24, 2013 5:07 PM in response to anniealvinalaw

    I just hope I get someone who is trained to know about this type of issue before my warranty runs out.

    Get a case number and keep it in a safe place.  If you have the "exact" issue after your warranty runs out, it will be repaired for free or you will get a new computer (under certain conditions on a case by case basis) if Apple cannot repair it.

     

     

     

     

     

     

     

     

     

     

     

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  • by anniealvinalaw,

    anniealvinalaw anniealvinalaw Jan 24, 2013 5:23 PM in response to CMCSK
    Level 1 (5 points)
    Mac OS X
    Jan 24, 2013 5:23 PM in response to CMCSK

    Thank you CMCSK,

     

    I will make certain I get a case number and put it on my phone, write it on my closet wall after I get moved, and write it inside my favorite book. 

     

    You have been a great help!  When I (hopefully) get it fixed, I will come back and give you a green check mark and a cyber hug.  (I am a grandma with 10 grandchildren) just so your wife knows I am not flirting.

     

    Annie

  • by CMCSK,

    CMCSK CMCSK Jan 24, 2013 6:33 PM in response to anniealvinalaw
    Level 6 (10,845 points)
    Jan 24, 2013 6:33 PM in response to anniealvinalaw

    Thank you for the kind words.

     

     

    LOL @ the flirting.  Another grandma.  To date only one grand.

     

    From one Grand to another.... (((((anniealvinalaw a/k/a Annie)))))

     

     

     

     

     

     

     

     

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