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complete computer freeze from iphoto start

580 Views 16 Replies Latest reply: Jan 25, 2013 6:25 PM by upheaval RSS
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upheaval Calculating status...
Currently Being Moderated
Jan 24, 2013 10:21 AM

I was importing photos from the iphone, seemed to go ok then I clicked on a short video from the iphone and the spinning whell kicked in on iphoto, and that was it. My mouse worked, the dock responded with movement untill I clicked on "anything" ( I have done this a few time in trying to figure it out) then the computer will 'deep freeze' no control on anything, I need to power off to reboot.

 

I refreshed the os,lion, and reinstalled iphoto, updated, got same thing, except now safari will not run. Safari will begin to load and then it crashes.  I scanned with tech tool, everything was fine, couple bad sectors on a 'data disk' not related to the system. As it stands now, I can use the computer and it seems fine, I cannot usse safari or iphoto. Safari will crash but will not effect the computer, iphoto will simply 'spin' and then the entire computer will freeze.

 

what's up? If I was stil on a pc I would think virus.

On the last startup I got a recovery log, I can't make heads or tails of it, I saved it if anyone can use the info.

 

thanks,

scott

Mac Pro, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,800 points)
    Currently Being Moderated
    Jan 24, 2013 2:21 PM (in response to upheaval)

    On the last startup I got a recovery log

     

    Please post it.

  • Linc Davis Level 10 Level 10 (107,800 points)
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    Jan 24, 2013 4:18 PM (in response to upheaval)

    That panic was caused by Sophos, maybe with help from one or more of the other third-party system modifications you've installed. Since Sophos is utterly useless, I suggest you remove it according to the developer's instructions after backing up all data. Reboot and see whether there's an improvement. If not, you may have to do some more uninstallations.

  • Linc Davis Level 10 Level 10 (107,800 points)
    Currently Being Moderated
    Jan 24, 2013 4:15 PM (in response to upheaval)

    Remove the Sophos product by following the instructions on this page:

    How to remove Sophos Endpoint Security

    If you have a different version of the product, the procedure may be different.

  • Linc Davis Level 10 Level 10 (107,800 points)
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    Jan 24, 2013 5:54 PM (in response to upheaval)

    Sophos is gone

     

    No, it's not. Did you follow the developer's instructions to remove it?

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
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    Jan 24, 2013 5:54 PM (in response to upheaval)

    That is the same kernel panic report time stamped 8:51 am

     

    Mac OS X: How to log a kernel panic

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Linc Davis Level 10 Level 10 (107,800 points)

    Good catch.

  • Linc Davis Level 10 Level 10 (107,800 points)
    Currently Being Moderated
    Jan 24, 2013 7:05 PM (in response to upheaval)

    Back up all data.

     

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.

     

    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • Linc Davis Level 10 Level 10 (107,800 points)
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