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MacBook hanged and won't start up now!

926 Views 26 Replies Latest reply: Feb 1, 2013 11:12 AM by Mike Sombrio RSS
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yellowjello Calculating status...
Currently Being Moderated
Jan 24, 2013 9:28 PM

Hi I need some help desperately as I'm in my last semester and I need to get things done on this 4 year old machine – bought in late 2008, it was the very first aluminum unibody MacBook (not MacBook Pro), its running Lion OS now.

 

So what happened was that: like any other ordinary day, I was running iTunes, have about 4 Safari pages on, Pages with about 3 documents and was chatting on Skype as well. So all of sudden, the music stopped and everything slowed down, almost hanging. There was the 'rainbow' wheel of course, and music came back on, and stopped again. So I force quitted iTunes. And 5-10mins later after trying to let it sort itself out, I force shut down the entire machine.

 

I turned the MacBook back on, allow it to do its thing, and it prompted me to reformat, basically the page where you could choose to reformat, repair and stuff like that. I didn't know what problem it was at first, so I choose to restart again, in hope to get in again normally by typing my password. But I was wrong.

 

My case seems to be the most similar to this one here in terms of how it happened:

https://discussions.apple.com/thread/3730738?start=0&tstart=0

 

Right now I can't get pass that prohibitory sign even though I tried to press 'shift' to get into safe mode, seems like it was running so slowly that it did not register my effort there for about 5minutes, so this already happened the second time. And it's been so slow that it took 25mins to change from the apple logo to the prohibitory sign.

 

Please help me! I need my data inside, is it possible to just repair or reinstall snow leopard but have all my data untouched?

MacBook, Mac OS X (10.7.3)
  • Mike Sombrio Level 6 Level 6 (9,100 points)
    Currently Being Moderated
    Jan 25, 2013 4:39 AM (in response to yellowjello)

    I'm going to guess that your hard drive has failed. At this point you need to know that every attempt to repair the drive is putting whatever data you may be able to recover at risk. I would recommend you take it somewhere for a professional evaluation. Hopefully you had a backup.

  • Mike Sombrio Level 6 Level 6 (9,100 points)
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    Jan 25, 2013 5:15 AM (in response to yellowjello)

    I use Disk Warrior for repairs that Disk Utility can't handle. For data recovery I would use Data Rescue from Prosoft.

    http://www.prosofteng.com/products/data_rescue.php

  • Mike Sombrio Level 6 Level 6 (9,100 points)
    Currently Being Moderated
    Jan 25, 2013 6:07 AM (in response to yellowjello)

    If you use DataRescue then yes it should work. Prosoft offers a free download that will allow you to scan your drive to see if the is data that can be recovered, if you choose to try to recover it then you have to purchase.

    I would boot up off of the external download the free version and give it a try. You should probably prepare for the worst and hope for the best. You can also try a professional data recovery service but they're expensive.

  • Mike Sombrio Level 6 Level 6 (9,100 points)
    Currently Being Moderated
    Jan 25, 2013 6:42 AM (in response to yellowjello)

    You need to make the external a bootable drive and get OS X onto it in order to start your computer from there. Have you done that? You can copy the dmg to the external and mount and run it once you have the computer running off of the external.

  • Mike Sombrio Level 6 Level 6 (9,100 points)
    Currently Being Moderated
    Jan 25, 2013 7:17 AM (in response to yellowjello)

    Reatsrt your mac holding the Option key down and select your external drive as the start up volume. DR should run off of a thumb drive, I've never tried it.

  • Mike Sombrio Level 6 Level 6 (9,100 points)
    Currently Being Moderated
    Jan 25, 2013 10:29 AM (in response to yellowjello)

    If you're using Data Rescue it shoud ask you to scan available drives and then when you select the drive you want to scan it'll ask you to designate another drive to use as workspace to recover files onto. Unless you have anther available drive you'll need to use the external, hopefully it's got enough available space for DR to do it's thing.

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