1 2 3 Previous Next 43 Replies Latest reply: Mar 21, 2013 9:13 AM by spirall Go to original post
  • 30. Re: iTunes 11 Marking downloads as watched
    femo Level 1 Level 1 (10 points)

    this is unbelievable, how long apple is not caring abt this !

     

    most important, that all of you report this to apple directly !

    use the feedback opton within itunes, that is the only way. apple has to be kept aware

    that this problem is still excisting.

  • 31. Re: iTunes 11 Marking downloads as watched
    JohnCrane Level 1 Level 1 (0 points)

    This is really interesting. Downloads for me were done correctly starting on January 7th. I did not do anything to me computer or iTunes settings or account. This past week every download has shown up as NOT watched and the other downloads for the same TV series were NOT changed to the half moon status as they were previously done. Today I received a new download and it was correct.

    How can my downloads be fixed and others still have the problem. Do we get downloads from different servers?

  • 32. Re: iTunes 11 Marking downloads as watched
    RonEdwards Level 1 Level 1 (0 points)

    They have started worked for me correctly now also. All good it seems!

  • 33. Re: iTunes 11 Marking downloads as watched
    User 462 Level 1 Level 1 (0 points)

    Mine *may* be OK now too, as the episodes I downloaded last night did not reset all the rest of my already watched purchased shows last night. I don't know if this has anything to do with it, but I had opened a service ticket with Apple several days ago and they resolved it day before yesterday. But they told me they couldn't duplicate the problem. I wonder if either (A) someone patched their servers at just the rigfht time and it happened to fix the problem on Apple's end, or (B) they found the problem on their end, fixed it quietly and told no one. Honestly, I don't care as long as it stays "fixed".

  • 34. Re: iTunes 11 Marking downloads as watched
    femo Level 1 Level 1 (10 points)

    problem is still existing heree....yesterday new episodes loaded and they were marked again as watched.

    it is becoming a real joke, that apple is not in a position to fix this ! and frankly i do not care if this is a problem of

    icloud or itunes or whatever....i want a fix !

  • 35. Re: iTunes 11 Marking downloads as watched
    chickwriter Level 1 Level 1 (0 points)

    Just reporting in. I've updated to 11.0.1 - still have the issue of downloads marked as watched and some random older shows being marked as unwatched.

     

    I've reported it to Apple, but got a fairly condescening reply from support asking me to contact Apple Care - which I did not do as this is not an issue with my hardware or my specific configurations.

     

    The last few episodes of shows did download okay, but that's not necessarily a sign of it being fixed as the ones I downloaded on Sunday created the same issue.

     

    This is so frustrating!

  • 36. Re: iTunes 11 Marking downloads as watched
    jbkalla Level 1 Level 1 (10 points)

    I'm having the same problem.  I'm constantly getting old shows marked as Unwatched and new shows marked as Watched.  Also, I've noticed that the Date Added data (you can enable this column in the List view) is way off on some of my episodes.

  • 37. Re: iTunes 11 Marking downloads as watched
    ssrbh05 Level 1 Level 1 (0 points)

    Some shows are downloading correctly, showing as unwatched and not affecting other shows in the season.  Other shows mark every show in the season as partially watched and download the new show as already watched.

  • 38. Re: iTunes 11 Marking downloads as watched
    dopeshots Level 1 Level 1 (0 points)

    same issue for me in the UK..... words cannot describe how frustrating it is. APPLE FIX YOUR ISSUES!

  • 39. Re: iTunes 11 Marking downloads as watched
    User 462 Level 1 Level 1 (0 points)

    I opened a ticket with Apple and after much back and forth, including me sending screen shots of my iTunes before downloading a new episode and after, and finally they said they could not reproduce the probelm. I said that was funny, since so many people are having the issue, and I pointed then to this forum. They said the discussion on the forum was interesting but they still could not reproduce the issue Everyone having the problem needs to open a ticket with Apple and FLOOD them with the problem. Don't let them off the hook. I am going to open a new ticket to keep it going.

  • 40. Re: iTunes 11 Marking downloads as watched
    JohnCrane Level 1 Level 1 (0 points)

    I previously reported that me downloads of TV shows on Jan 7, 2013 started working again and that I had not done anything with my computer or iTunes. The downloads are still being done correctly but I do remember that something did change with iTunes. Prior to Jan 7th iTunes was very weird. When I wanted to edit the meta data of a TV show I would click on Get Info and then enter the changes that I wanted for the show and then click on the OK button. It would then take about 1 to 1 1/2 minutes for the change to be made. Also my Apple TV was really slow when I wanted to watch a show. The spinning icon would take forever to start the show and many times it would just show a error message and not start the show.

    I did change one thing. The Apple TV was connected to my computer by Ethernet. I changed it to a Wi-Fi connection. Later everything started to work faster and more normal. The download problem was also fixed.

     

    I know that this seems improbable to be the fix for the download problems. I can't think how this change would fix all the iTunes problems I was having. But it did solve my problems.

     

    Maybe someone who is more knowledgeable about how iTunes works than I am can see some correlation with iTunes and Downloads.

  • 41. Re: iTunes 11 Marking downloads as watched
    HeresRonnie Level 1 Level 1 (0 points)

    I'm havng the same problem. I download a lot of shows through iTunes and now I have no way of knowing which shows I haven't watched! Why is Apple not fixing this issue? I don't forsee myself buying any more shows until apple fixes this problem. Lets hope this thread shines some light on this issue.

  • 42. Re: iTunes 11 Marking downloads as watched
    femo Level 1 Level 1 (10 points)

    Hello Guys,

     

    little update, it seems to work now....today i downloaded 5 new episodes, and they were correctly marked as

    unwatched !

     

    i use itunes 11.0.2 (26)  64-bit

     

    Hope it also works for all of you now ! GOOD LUCK !

  • 43. Re: iTunes 11 Marking downloads as watched
    spirall Level 1 Level 1 (0 points)

    I am also having this problem on a constant basis. It appears to have to do with using muliple devices to play cloud purchases.  The main issue is that when I mark a series or movie as "watched" using iTunes on my computer, it takes, but if I sign out of iTunes and back in, all the shows/movies I marked as watched are back as unwatched again. And the movies that always return are shows or movies I've viewed or downloaded to Apple TV or my iPads.

     

    So the issue appears to be related to the mulitple devices not recognizing that I've marked something as watched in iTunes on my computer. BUT only shows/movies that I've also viewed on those other devices.  For example, when I mark a movie I happened to download to my iPad as "watched" using iTunes on my computer, if I haven't fully watched it on the iPad itself, it is constantly being reset back to unwatched in iTunes. Same thing with Apple TV.

     

    And the "show itunes in the cloud purchases" checkbox that I set to be checked in iTunes prefs, is constantly being unchecked on it's own. It's very frustrating and really making using iCloud useless to thoroughly keep track of my media. I don't want to keep everything stored locally and prefer to keep it all in the cloud, but it's not possible until Apple fixes this bug and all devices update properly according to what you watch or what you marked as watched/unwatched.

     

    (and yes, I have my Apple TV set to update play counts, not that that matters for this bug).

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