HT4623: Update your iPhone, iPad, or iPod touchLearn about Update your iPhone, iPad, or iPod touch
Currently Being ModeratedJan 25, 2013 8:29 AM (in response to Ipad Usuals)
It will help if you'll give us full details. As it is, we can't even begin to guess what might be going wrong so that we can offer suggestions. How are you trying to update and how exactly does it "fail"?
Currently Being ModeratedJan 25, 2013 8:41 AM (in response to Ipad Usuals)
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
How to install iOS 6
iOS: How to update your iPhone, iPad, or iPod touch
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).