1 Reply Latest reply: Jan 25, 2013 1:40 PM by lllaass
nicagirl1 Level 1 Level 1 (0 points)

My daughter forget her password and now her ipod touch is disabled.  Red message says to connect to itunes.  When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it.  I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it.  What do I need to do so she can use her ipod touch again?   Thanks


iPod touch (4th generation)