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MAC Mail not saving all sent items

141151 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:14 PM (in response to Brij011)

    Well, please call Apple and notify them that - in reference to my call - you are apparently only the 2nd person to ever have this problem.  It'll help a lot, so when I call them in a month again, they can tell me that they found one other person using Yahoo and Apple Mail that has this problem.  [Sarcasm intended]

     

    The more I think about this, the more I believe that this is Apple's way of solving a present problem with icloud, cross device mail synching and user-generated errors.  I think they know what the problems are, they know they are locking people into IMAP so that they don't get 7,500 calls a month from new iphone/Mac users about how things aren't working like they should across platforms, they lost emails, or how one is POP and one is IMAP and they have to lead everyone on a tutorial about why if they use POP on one and IMAP on another, emails will or won't disappear on respective devices...etc.  That's not my problem, though.  They want to phase out POP for Yahoo and other email clients...they may end up phasing out customers. 

     

    Some of those customers may end up writing about their experiences online through articles and their blogs.  Just a heads up...

     

    What my problem is now is that I have to call 1/5 of the people I send an email to as part of a verification process that the email was sent.  I don't have the time or the inclination to keep screwing around with this.  It's consistently intermittent, for lack of a better term.  Just enough to keep me at a low boil and fuel regret regarding switching Windows to Apple...but not enough to do a wholesale/kneejerk ditch of all the products.  Funny?  Isn't that where Windows users were for most of the 2000s?  Disappointed.

     

    The problem is this - between my two very pleasant but very lengthy calls - to hear from three support personnel at different levels that we don't have this problem sounds about as close as it gets to a lie.  Then, after all this troubleshooting on the phone - resetting, reentering of data, test emails...etc - realize they have eliminated the ability to utilize settings that worked for a decade on Windows, and for two years on their own system...there's something amiss here.   Really.  It smells too much like B.S. 

     

    As for going back to Outlook...

    I entered the Mac "ecosystem" (Macbook Air, then Ipad, now Iphone 5) so updating things like an address or phone number on a device wasn't this endless updating/connecting and cut & paste process for my mail program vs. my blackberry vs. my ipad. 

    - I appreciate the suggestion, though.   In the end I may end up going back to Outlook...and Windows...and an HTC or Samsung phone...

  • Everic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:16 PM (in response to LateMacAdopter)

    Did you try what I wrote?

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 25, 2013 4:17 PM (in response to Everic)

    Thank you Everic.

     

    Can you confirm this will work for OSX 10.8?

     

    If I do this I'll need to remove my existing account first which I don't want to do only to find it's not possible to get POP3 afterall.

  • Everic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:23 PM (in response to Brij011)

    Yes I tried it before I posted and did set up a yahoo account in mail as POP under 10.8.2. I personaly need IMAP and have to use postbox because of the missing mails issue.

  • Csound1 Level 7 Level 7 (32,380 points)
    Currently Being Moderated
    Jan 25, 2013 4:20 PM (in response to LateMacAdopter)

    LateMacAdopter wrote:

     

    Well, please call Apple and notify them that - in reference to my call - you are apparently only the 2nd person to ever have this problem.  It'll help a lot, so when I call them in a month again, they can tell me that they found one other person using Yahoo and Apple Mail that has this problem.  [Sarcasm intended]

     

    The more I think about this, the more I believe that this is Apple's way of solving a present problem with icloud, cross device mail synching and user-generated errors.  I think they know what the problems are, they know they are locking people into IMAP so that they don't get 7,500 calls a month from new iphone/Mac users about how things aren't working like they should across platforms, they lost emails, or how one is POP and one is IMAP and they have to lead everyone on a tutorial about why if they use POP on one and IMAP on another, emails will or won't disappear on respective devices...etc.  That's not my problem, though.  They want to phase out POP for Yahoo and other email clients...they may end up phasing out customers. 

     

    Perhaps if you would take the time to learn how to enter the account manually you would find this simpler.

     

    Go To: System Preferences>Mail, Contacts and Calendars: select 'Other" as the account type and enter whatever you want, Yahoo POP if that is your choice.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 25, 2013 4:26 PM (in response to LateMacAdopter)

    I will call Apple and I'll also ask about Everic's solution.

     

    Your comments about the Apple Ecosystem is exactly why I haven't plunged for Outlook yet either. I was advised by an Apple mad friend that if you go for Apple you need to take the whole package, iCloud and all, to get the full benefit. So that's exactly what I decided - to go for it hook, line and sinker. I'm yet to make up my mind whether that was a mistake!

     

    Could an Outlook for Mac user please confirm whether this works with iCloud?

  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:30 PM (in response to Csound1)

    Csound1,

     

    I appreciate the suggestion.

     

    But, I tried that twice, and once you enter yahoo it auto-defaults to downloading IMAP configuration.  Tried doing it the way you suggested twice.

    Please try it yourself.  I am not being flippant, there's the slight possiblity that even after trying it twice - user error.

    But, I have tried it twice.  This "override" does not work. 

    As I said, Apple support made that clear.  I repeated the question again, in case I wasn't clear:  Apple Mail under Mountain Lion will not allow for POP.

  • Everic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:32 PM (in response to LateMacAdopter)

    LateMacAdopter wrote:

     

    Apple Mail under Mountain Lion will not allow for POP.

    THIS IS NOT TRUE. MY WIFE DOES USE APPLE MAIL UNDER MOUNTAIN LION WITH POP DOWNLOAD ON TWO YAHOO ACOUNTS. Try what I suggested. NOW!

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 25, 2013 4:33 PM (in response to Csound1)

     

    Perhaps if you would take the time to learn how to enter the account manually you would find this simpler.

     

    Go To: System Preferences>Mail, Contacts and Calendars: select 'Other" as the account type and enter whatever you want, Yahoo POP if that is your choice.

     

     

    ...makes me wonder about the Apple tech guys that told LateMacAdopter that this isn't possible?

  • Everic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:37 PM (in response to Brij011)

    Forget the apple tech guys at first level support. Meet a genius or talk to second level support. Or even better: Save your time an try to setup the account like I described.

  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:38 PM (in response to Everic)

    Everic,

     

    Do you know with 100% certainty that my "On My Mac" Mailbox/Archives will not disappear when I clear the account?  I have three years worth of emails in Apple Mail under the "On My Mac" folder.  I am going to back up on Time Machine, either way, but if I know they aren't going anywhere when I turn off the Yahoo account it would be helpful.

     

    The only reason these are all now archived on Mac Mailboxes and removed from Yahoo servers is because I wanted to be certain that all the archive folders weren't screwing up or timing-out IMAP settings communicating with the Yahoo server. Believe me, I have tried just about every angle a user can to resolve this issue.

     

    I am fairly certain this isn't an issue with the Mailbox folders under "On My Mac".  I believe they stay separate and persist on the harddrive regardless of dropping/adding accounts - but, before I go try your workaround, I'd like someone who knows to verify.

  • AndreUK Calculating status...
    Currently Being Moderated
    Jan 25, 2013 4:43 PM (in response to LateMacAdopter)

    I've been using Postbox as a workaround to the Apple Mail - Yahoo - IMAP disaster (see earlier post in this thread).

     

    It's ok, not perfect, but it works.  It's based on Thunderbird, but given a bit of a make over. Dig into the settings and you can make it look and behave similar to Apple Mail. It integrates reasonably well into the Mac ecosystem (works with Apple address book) and the search is very slick.  Only had mail "hang" a couple of times on sending, but it warns you and you get the option to send again.  It works!!  Downside is it's not free to purchase, and when using office program's, "send as attachment", eg within Word doesn't work, you have to send the attachment from the Postbox mail client (not directly from Word, if you know what I mean).  Also some apps e.g. iPhoto insist on using Apple Mail (or Outlook is an option).

     

    Overall, it's the best solution for me at present.  The only other choice would have been to move away from Yahoo mail, and I figured that was even more hassle.

     

    Good Luck !!

  • Everic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 4:56 PM (in response to LateMacAdopter)

    On your mac is on your mac and not at yahoo. But you dont have to clear your account anyway. You could just deactivate it or even leave it activated. Just set up a new POP Account.

     

    I waited for too long to give you further instruction right now if you are not shure what to do. It's late over here where I am. I have to sleep now.

     

    Back to topic: Mac Mail not saving all sent mails

  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 5:00 PM (in response to Everic)

    Everic, and All

     

    If a combination of secret-keystrokes circumvents the IMAP auto-default...then why was I playing reindeer games with three techs over two calls (one was claimed to be Senior, even) and not once was this suggested.  In fact, returning to POP with Yahoo was flatly rejected twice as an option.  Why?

     

    I am not doubting you (I will try it) - I am not even asking you this question, specifically. 

     

    I'd like to hear from Apple why this backdoor solution isn't offered to people that can demonstrate that they have exhausted every conceivable scenario, glitch and setting.  I wasn't getting paid during the call.  I work independently from home - that's almost three hours of my time on the phone, and six hours of time for the upgrade, then back-up, then fresh reinstall, then replacing old files and redownloading and updating previously purchased software.  Six hours may actually be lowballing it...

     

    To do all that, when they had to know this was a problem, they had a solution.  

  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2013 5:12 PM (in response to Brij011)

    If somehow either Everic or Csound1 have a solution, that still means that three of Apple's support staff (and, again, including an "escalation" to Senior Staff) can't solve a simple problem - or are prevented from doing so because of other corporate/customer support issues.  If Everic's works, it's a backdoor solution that only Apple folks would know about - but, things being what they are, the information gets out on the internet somewhere.  If Csound1's solution worked - and I screwed it up twice in a row, despite doing the same thing for four different Windows computers, three different Blackberries - that still leaves us with the reality that somehow the most basic approach to the problem wasn't considered by three of Apple's support staff.  Even at my prompting. Possible, but given all those factors - barely worth considering.

     

    These weren't angry or quick calls.  The support staff were all very pleasant, all three reviewed with me what it is that was going on (listed ad nauseum in this thread), all claimed this was the first time they had heard of this, one or two of them told me I could not force a setting for POP with Yahoo.

     

    Again, I wouldn't have called twice and gone to such lengths if I wasn't willing to take the time to explain and attempt to take time to solve the problem.

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