4 Replies Latest reply: Jun 24, 2013 4:08 PM by seventy one
maycanada Level 1 Level 1 (0 points)

What does this mean and how can I fix it? I have searched settings and the only thing that has changed is my e-mail address...

 

 

"You can not update this software since you have not owned the major version of this software."

  • 1. Re: Cannot update my apps?
    HACKINT0SH Level 5 Level 5 (5,755 points)

    Let me guess, you have multiple accounts involved....

     

    How did you change your email address? And where are you trying to update this?

  • 2. Re: Cannot update my apps?
    Susan Barker Level 1 Level 1 (0 points)

    keeps giving me my old Apple ID ...now using my email address and new pass word.

     

    Can't up date my app's

     

    Susan

  • 3. Re: Cannot update my apps?
    Susan Barker Level 1 Level 1 (0 points)

    How do I delete my old Apple ID?

  • 4. Re: Cannot update my apps?
    seventy one Level 6 Level 6 (8,990 points)

    Hello Susan,

     

    I think it would be better if you started a new thread of your own, rather than jump into someone else's.  

     

    At the same time perhaps you could find a moment to fill in your profile.   Ideally you should mention your product or computer model, the model identifier and the OS you are running.   To find that detail go to … Apple menu > About this Mac > (plus) More info.    A rough guide to your location can often help too.    Anyone trying to help you would be greatly encouraged to see this.