11 Replies Latest reply: Jan 26, 2013 1:17 PM by Keith Doherty3
krj1971 Level 1 Level 1 (0 points)

Brought a second hand iPhone 4 which is currently with T mobile network and I want to change it to O2

The actual phone is working with WIFI

but has no service, tried most shops but they say go through apple, is this correct


iPhone 4S, iOS 6.0.1
  • 1. Re: Unblock iPhone from Tmobile
    FelipeV Level 5 Level 5 (4,470 points)

    Wrong. Apple will not unlock your phone; t-mobile will. You need to contact t-mobile and request the unlock from them.

  • 2. Re: Unblock iPhone from Tmobile
    krj1971 Level 1 Level 1 (0 points)

    We tried that but were not very helpful as my son wasn't the registered owner

    They really didn't seam that interested in helping

    He had already paid a lot for the phone and cannot seam to find anyone to help

  • 3. Re: Unblock iPhone from Tmobile
    FelipeV Level 5 Level 5 (4,470 points)

    Well then you need to get the registered owner to unlock it. Demand your money back if he will not cooperate. Did the seller sell it as an unlocked phone?

  • 4. Re: Unblock iPhone from Tmobile
    Keith Doherty3 Level 4 Level 4 (1,735 points)

    The process for unlocking an iPhone requires the registered owner to contact their mobile operator and request an unlock and pay the requisite fee around £20.

     

    The mobile operator then contacts Apple to request white listing of the said iPhone.

    Apple confirm this is completed back to the mobile company

    (This takes anything between 3 days and 2 weeks)

     

    Once the mobile company has received the notification from Apple, they send a text or email to the registered owner inviting them to connect the iphone to their computer using the supplied USB cable and to launch iTunes.

     

    As series of on screen prompts are followed and finally the Congratulations Your iPhone has been unlocked appears

     

    At this point the iPhone is disconnected from the computer and the original network Sim can be removed.

    Any network compatible Sim can now be placed in the iPhone.

     

    The original owner should have done ALL this BEFORE sale.

     

    You are stuck with a handset that will ONLY work with a T-Mobile Sim onboard, unless you can get the original owner to co-operate.

     

    And that means THEY have to have access to the phone, to put their sim back onboard.

    They then call their mobile operator however there is another security step necessary.

     

    The mobile operator will request confrmation of the iMEi number, and will use locations services to identify the handset and registered subscribers mobile number.

     

    So you can't just make it up (This is to prevent reactivation of stolen handsets !)

  • 5. Re: Unblock iPhone from Tmobile
    FelipeV Level 5 Level 5 (4,470 points)

    But then again, maybe the original registered owner did not sell it as unlocked phone. The OP needs to answer this question.

  • 6. Re: Unblock iPhone from Tmobile
    krj1971 Level 1 Level 1 (0 points)

    Thank you so much for your help

    It all makes sense but for my silly son who's nieve

    Has actually brought a useless phone

    He knows the guy so hopefully he can sort it out

    KRJ xx

  • 7. Re: Unblock iPhone from Tmobile
    FelipeV Level 5 Level 5 (4,470 points)

    It's not a useless phone. Tell your son to ask the original owner request the unlock from t-mobile.

  • 8. Re: Unblock iPhone from Tmobile
    krj1971 Level 1 Level 1 (0 points)

    We did that this afternoon but because it was new from orange shop two yrs ago, his friend then changed it to Tmobile after that, it all became vey confusing ad she asked what number it was with orange, for gods sake that was two yrs ago and he never kept the orange number, he went straight to Tmobile

    We will try it again tomorrow and won't give up unt they get bored with us

    Thanks KRJ xx

  • 9. Re: Unblock iPhone from Tmobile
    FelipeV Level 5 Level 5 (4,470 points)

    If he switched it from Orange to t-mobile then he MUST have unlocked it when he did the first switch. So I am really confused now.

  • 10. Re: Unblock iPhone from Tmobile
    krj1971 Level 1 Level 1 (0 points)

    Lol

    Errrrh me too !!

    My son always does things in haste and rarely thinks about it first

    We will ask this friend to ring TMOBILE AGAIN

    As this was the last network he was with.

    Maybe they will be more helpful this time, especially as I will be close by to listen!!!

    I'll be ready to step in if he becomes frustrated with the whole thing

    Many thanks again xx

  • 11. Re: Unblock iPhone from Tmobile
    Keith Doherty3 Level 4 Level 4 (1,735 points)

    Just to add Orange and T-Mobile UK iPhones can switch WITHOUT unlocking as they are the same company !