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Unblock iPhone from Tmobile

322 Views 11 Replies Latest reply: Jan 26, 2013 1:17 PM by Keith Doherty3 RSS
krj1971 Calculating status...
Currently Being Moderated
Jan 26, 2013 12:15 PM

Brought a second hand iPhone 4 which is currently with T mobile network and I want to change it to O2

The actual phone is working with WIFI

but has no service, tried most shops but they say go through apple, is this correct

iPhone 4S, iOS 6.0.1
  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Jan 26, 2013 12:26 PM (in response to krj1971)

    Wrong. Apple will not unlock your phone; t-mobile will. You need to contact t-mobile and request the unlock from them.

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Jan 26, 2013 12:34 PM (in response to krj1971)

    Well then you need to get the registered owner to unlock it. Demand your money back if he will not cooperate. Did the seller sell it as an unlocked phone?

  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Jan 26, 2013 12:44 PM (in response to krj1971)

    The process for unlocking an iPhone requires the registered owner to contact their mobile operator and request an unlock and pay the requisite fee around £20.

     

    The mobile operator then contacts Apple to request white listing of the said iPhone.

    Apple confirm this is completed back to the mobile company

    (This takes anything between 3 days and 2 weeks)

     

    Once the mobile company has received the notification from Apple, they send a text or email to the registered owner inviting them to connect the iphone to their computer using the supplied USB cable and to launch iTunes.

     

    As series of on screen prompts are followed and finally the Congratulations Your iPhone has been unlocked appears

     

    At this point the iPhone is disconnected from the computer and the original network Sim can be removed.

    Any network compatible Sim can now be placed in the iPhone.

     

    The original owner should have done ALL this BEFORE sale.

     

    You are stuck with a handset that will ONLY work with a T-Mobile Sim onboard, unless you can get the original owner to co-operate.

     

    And that means THEY have to have access to the phone, to put their sim back onboard.

    They then call their mobile operator however there is another security step necessary.

     

    The mobile operator will request confrmation of the iMEi number, and will use locations services to identify the handset and registered subscribers mobile number.

     

    So you can't just make it up (This is to prevent reactivation of stolen handsets !)

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Jan 26, 2013 12:41 PM (in response to Keith Doherty3)

    But then again, maybe the original registered owner did not sell it as unlocked phone. The OP needs to answer this question.

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Jan 26, 2013 12:44 PM (in response to krj1971)

    It's not a useless phone. Tell your son to ask the original owner request the unlock from t-mobile.

  • FelipeV Level 5 Level 5 (4,340 points)
    Currently Being Moderated
    Jan 26, 2013 12:56 PM (in response to krj1971)

    If he switched it from Orange to t-mobile then he MUST have unlocked it when he did the first switch. So I am really confused now.

  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Jan 26, 2013 1:17 PM (in response to FelipeV)

    Just to add Orange and T-Mobile UK iPhones can switch WITHOUT unlocking as they are the same company !

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