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Websites do not recognize my computer

314 Views 12 Replies Latest reply: Jan 26, 2013 2:32 PM by ~Bee RSS
momcat1302 Calculating status...
Currently Being Moderated
Jan 25, 2013 6:05 PM

Websites that I have used regularly for years suddenly do not recognize my computer.  What can be done?

iMac, Mac OS X (10.6.8)
  • babowa Level 7 Level 7 (22,015 points)
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    Jan 25, 2013 6:13 PM (in response to momcat1302)

    What exactly do you mean by "do not recognize"?

     

    Can you be more specific please. What sites? Do you get an error dialog?

     

    Are you talking about having to enter a password?

  • babowa Level 7 Level 7 (22,015 points)
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    Jan 25, 2013 9:16 PM (in response to momcat1302)

    As an initial guess, it could be that the sites are not recognizing the cookies or did you by chance delete them? All sites put cookies on your computer; financial or sites which store personal information, use the cookie they placed on your machine to recognize it. I regularly delete most of my cookies, but try to leave the ones from my banks - if I delete one by mistake, one of my banks requires me to call them for a temporary user name and password. It's a hassle, but it is meant to protect you and your info.

     

    Now, having said all that - if you did not delete the cookies, then there is something else going on and I really don't know what it could be.

  • babowa Level 7 Level 7 (22,015 points)
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    Jan 25, 2013 9:32 PM (in response to momcat1302)

    So exactly what happens - do you get an error message or what happens? Do you need to reenter your user name and/or password? Since you're the only person who can see your computer and knows what steps you had done, just saying "it's not working" doesn't contain enough information.

  • babowa Level 7 Level 7 (22,015 points)
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    Jan 26, 2013 9:01 AM (in response to momcat1302)

    I'm sorry but I really do not have an answer for you as I've never heard of such a problem. Hopefully someone with more expertise in that area will chime in.

  • Klaus1 Level 8 Level 8 (43,305 points)
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    Jan 26, 2013 10:08 AM (in response to momcat1302)

    This could be long shot approached from a tangent, so bear with me!

     

    Do you have Java turned on or off?

     

    Have you installed all the latest security updates available via Software Update?

  • ds store Level 7 Level 7 (30,305 points)
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    Jan 26, 2013 11:01 AM (in response to momcat1302)
  • thomas_r. Level 7 Level 7 (26,930 points)
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    Jan 26, 2013 12:34 PM (in response to momcat1302)

    All this sounds a bit like phishing, which is where you are tricked into going to a site that pretends to be a legit site in order to harvest your login information. Such phishing sites will generally give some kind of error message when you try to log in, since they obviously don't have any real account for you to log into. Whether that's actually what is going on, I don't know, but it's one possibility. How long has this been going on, and have you been keeping a close eye on those accounts lately?

     

    If that's actually what's going on, the question is how. It's unlikely to be malware of any kind. The last Mac malware that did this kind of thing came to an end in November of 2011, when the law enforcement agencies of multiple countries put an end to it by catching the criminals responsible and taking control of the malicious servers.

     

    Regarding what it could be, there are a number of possibilities, and potential solutions, listed in Eliminating browser redirects and advertisements.

  • ~Bee Level 7 Level 7 (30,565 points)
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    Jan 26, 2013 2:32 PM (in response to momcat1302)

    momcat --

     

    Regarding Safari -- What files/folders exactly did you "clelan up?"

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