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HT4774: About diagnostic and usage data in OS X Lion and Mountain Lion

Learn about About diagnostic and usage data in OS X Lion and Mountain Lion

HT4774 Computer freezes and beachball constantly appears

291 Views 2 Replies Latest reply: Jan 26, 2013 4:19 PM by jeannenoel RSS
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Jan 26, 2013 2:49 PM

This happens usually when I click on a link in an email or on a web site.  When it doesn't freeze, it operates very slowly.  None of this happened when I was using Lion.  Is there something I can do to stop this?

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.2)
  • KarenSelena Level 4 Level 4 (1,905 points)

    Back up your computer, then do some general system maintenance. 

     

    REPAIRING DISK PERMISSIONS -

    NOTE: refer to article "About Disk Utility's Repair Disk Permissions feature" found here http://support.apple.com/kb/ht1452 - for the actual apple article on these step. ----

     

    - click finder in the bottom dock, and in the window that opens, select applications in the left column - scroll through until you see the 'Utilities' folder and double click to open it.  Then double click on 'Disk Utility'

    - When prompted to select a disk volume or image, select the 'Macintosh HD' in the left column

    - ensure the the "first aid" tab is highlighted blue in the middle of the screen

    - click the button at the bottom that says 'Repair Disk Permissions'

    - this process will take a few minutes to run.  It will indicate it's done, by scrolling to the bottom of the "details area" displaying 'Permissions repair complete'

     

    REPAIRING DISK -

    About OS X Recovery - http://support.apple.com/kb/HT4718.

     

    - restart your computer hold down command + R keys on the keyboard to boot you into Lion / Mountain Lion Recovery mode

    - select english as your main language then the continue arrow

    - select "Disk Utility" on the resulting screen then 'Disk Utility' ---

     

    - When prompted to select a disk volume or image, select the 'Macintosh HD' in the left column

    - ensure the the "first aid" tab is highlighted blue in the middle of the screen

    - click the button at the bottom that says 'REPAIR DISK' .......NOT "Repair disk permissions"

    - this process will take a few minutes to run.  It will indicate it's done, by scrolling to the bottom of the "details area" displaying "The Macintosh HD appears OK"

     

    If you get any other message OTHER than "The Macintosh HD appears OK", like "the Macintosh HD was repaired successfully" run the "Disk Repair" again, until it displays  "The Macintosh HD appears OK".

     

    Once done, restart the computer as normal

     

    If the issue persists - re-install the OS

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