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HT1349: How to find the serial number of your Apple hardware product

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HT1349 My partner has died, he did everything Apple related, what do I do?

202 Views 4 Replies Latest reply: Jan 27, 2013 9:16 AM by John Galt RSS
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Jan 27, 2013 7:09 AM

How can I sort out all things Apple?

 

I don't know what he paid for, didn't pay for. We had our own accounts and a joint account, all of which he set up. I am lost and quite honestly the Apple Q&A bit doesn't seem to cover death or bereavement for a not so techy person as me.

 

I am not looking for sympathy, I am looking for help for a complete idiot, me.

 

Tim

MacBook Air
  • John Galt Level 7 Level 7 (33,110 points)

    Your best course of action is to contact Apple and ask for their help in sorting this out Tim.

     

    This sort of question is a problem in the digital age. Companies are reluctant to supply information that can justifiably be considered confidential, even if the information belongs to the deceased. In any event if anyone can help it will be Apple. Since we are all just users like yourself, no one here will be able to help with account information.

     

    Contact them here:

     

    https://expresslane.apple.com/Issues.action

     

    Navigate the options until you arrive at the ability to compose an email. It will be answered in a day or two, but be prepared for several more days of back-and-forth correspondence before you get the attention of someone who understands and can address your concerns.

    MacBooks  iMacs  iPads  AirPorts, OS X Mountain Lion,  28 years Apple!
  • John Galt Level 7 Level 7 (33,110 points)

    I am sorry for your loss.

     

    This story won't help you but it may be of interest to know what challenges exist and what is being done to address them:

     

    Life and Death Online: Who Controls a Digital Legacy?

     

    ... I don't remember now the route I took to get there!

     

    It's a moving target, so providing step-by-step instructions may be frustrating anyway.

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