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"Other" data (iPhone) - How do I remove this junk?

1180422 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • yumcrisco Level 1 Level 1 (0 points)
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    Jan 27, 2013 8:34 AM (in response to r-m)

    This is a good question you ask regarding whether these videos are ones I've sent via iMessage. I looked at a bunch of them and yes it's quite possible that I had sent them via iMessage. In my case they are all adorable videos of my daughter and it's hard to remember exactly which ones I've sent but I would believe these were sent via iMessage.


    If this is the case, I'd expect that deleting these from my iMessage history would get rid of them but according to this message here, there's a bug that makes them not really go away:



    I did a quick test of this and in my iMessage screen I deleted a recent video I'd sent via iMessage and did a sync/backup and it was still in the backup.

  • yumcrisco Level 1 Level 1 (0 points)
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    Jan 27, 2013 8:38 AM (in response to r-m)

    Thanks for sharing this discovery r-m. I did a quick test and it does seem to be true in my phone too that if I delete a video from my iMessage history, it doesn't get deleted from my phone and continues to clog up my Other data usage.


    It's a bummer because I would totally be willing to go back though my texts and delete video texts to free up space but it seems that it wouldn't even help.

  • r-m Level 1 Level 1 (15 points)
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    Jan 27, 2013 8:52 AM (in response to yumcrisco)

    yeah I sacrificed my message history when I first noticed what was causing the "Other" usage. Deleted every message conversation on my phone, and I was highly disappointed when I saw it didn't make a difference.

    Even more annoying because it uses up iCloud space. I have no free icloud space left now, and have to keep unselecting apps' data to back up so that I can have a successful iCloud backup.


    Hopefully 6.1 will fix this, and if it doesn't hopefully the jailbreak will be out soon, giving me access to the "hidden" files so I can manually delete them.


    It would be good if Apple gave a way to manage message attachments, so we could see them all and delete any we don't want, rather than reloading the history to delete some (even though currently, this doesn't make a difference to "Other").

  • yumcrisco Level 1 Level 1 (0 points)
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    Jan 27, 2013 9:08 AM (in response to mrMichail)

    mrMichail, as r-m asked, are these videos that you found in your backup ones that you had sent via iMessage at some point?


    If so, then it makes sense that they are there because if you go and look at your iMessages on your phone, you can still see the full high-res video you sent right there in iMessage. Even if you've deleted it from your Camera Roll you can see see the video you sent in iMessages. This actually makes sense and it intentional.


    But, as r-m also pointed out, deleting the video from your iMessages screen should truly delete it from the phone and it does not. So this is a definite bug.


    So in conclusion it seems to me that if it's a video that has been sent via iMessage it make sense that it's saved in your "Other" data. Think of it kinda like a copy of an email in your outbox. This is not a bug.


    But what is a bug is that deleting it from your iMessage should really delete it from the phone.

  • henry hooker Calculating status...
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    Jan 27, 2013 10:06 AM (in response to yumcrisco)

    In my case, when they released the imessage, I originally had problems with people receiving texts, so I haven't had it on for almost a year... Plus, in the little test I was running where I was deleting things (apps/videos/pictures) and then checking the other, there were videos that I had taken and not sent via text message that I deleted and still had the other grow in size.

  • r-m Level 1 Level 1 (15 points)

    How are you deleting them?

    That is something I've noticed before to be honest, emptied my camera roll and when I go to Settings--iCloud--Storage & Backup--Manage Storage--my iPhone-- it has camera roll listed with a size it shouldn't have because it's empty...

    Just checked now, and camera roll was showing 172mb even though it's empty. So i've switched it off for my icloud backup to complete. Unfortunately, even doing that has only left me with 9.6mb iCloud space so I'll have to switch off a few more apps so it can continue backing up.


    In switching off camera roll backups though, it's dropped the 172mb to just 1.1mb. (May have just been slow to update...).

  • henry hooker Level 1 Level 1 (0 points)
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    Jan 27, 2013 11:02 AM (in response to r-m)

    I plug phone into computer, go to my computer/iphone/internal memory.  Then I select videos there and cut, then paste in folder I want them in on my computer.  As for pictures, the photostream dumps them on computer, I cut from the photo stream folder then delete from phone itself.  I turned off i cloud backup storage when I started noticing my other section problem to see if that was causing a problem and haven't used it again yet.

  • r-m Level 1 Level 1 (15 points)

    henry hooker wrote:


    So , I've been watching my other a bit closer, and ran a couple quick syncs to see what I get.

    First I plugged in phone,

    other @ 4.58g

    photo @ 1.21G

    App @ 572mb

    Music 5.91


    Then I hit sync,

    other @ 4.59g

    photo @ 1.21G

    App @ 572mb

    Music 5.91


    Virtually the same although it went up a point in other for syncing.

    Then I went to apps section and clicked remove for facebook, just to see if that was an issue;


    Other @ 4.81

    photo @ 1.21    

    App @ 342

    Music @ 5.82


    So deleting facebook made my other go up, apps decline (obviously) and made my music decline??

    I then added it back;


    Other @ 4.6

    Photo 1.21

    App @ 372

    Music 5.91


    So adding it back cleared out some of the fb info as the overall apss is smaller, but the other still grew another point from original sync.


    So then I went into my computer/iphone/internal memory, and pulled videos off by slecting, right click and cut.  The total of which was 429.89 for 7 short videos.



    other @ 4.72

    photo @ 805mb,

    App @ 372

    Music @ 5.91


    I'm no computer whiz but sure seems like every video I delete is deleted from camera roll but not from the phone itself even though it's no where to be found, I'm guessing the trash can is filling up but there's no button for emptying it....


    Frustrated I be!!


    I should add that my other has been growing more and more since I've been actively trying to free up space, i.e deleting tons of photos, old texts emails etc... I think it was at 2.2 when I started trying to figure this out.

    I think what happened here is when you removed facebook, iOS kept it's data and just put it in "Other", I assume to clear out in it's own time (the amount of files facebook chases could take a while to totally delete) so iTunes tells you it's gone, your "App" size reduces, but "Other" increases cos it hasn't actually deleted it (at all, or just yet). It could be that it it keeps the info in case you put it back then it's just like you never removed it or it just took a while for it to delete the files. Possibly the latter, as when you put facebook back on, your "Apps" size increased only by 30mb rather than the 200+mb it was earlier.


    This also may answer another question - data a user app stores is shown in the "Apps" section in iTunes, and not the "Other" section (whilst the app's installed and not just been deleted...). That's something I wanted to check out.


    As for deleting photos/videos - I don't think it is keeping them (at least, not all) because when you removed the 430mb worth of videos, the "Other" only went up by about 120mb. Did it fall again shortly after? Again this could be that it's not deleted all the files for some reason, or it was taking a while for it to actually delete them...

    I'll check though. I'll record a video of about 1 minute so it's a fairly noticable size, then I'll see if iCloud can backup. Then I'll delete it on my Windows PC the same way you did (right click, cut, then paste it on my desktop) and see what difference that makes to section sizes.

  • r-m Level 1 Level 1 (15 points)
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    Jan 27, 2013 11:34 AM (in response to r-m)

    Okay so I tried, and removed the video from my iPhone as above, and the "Photos" quantity went down by the amount I expected it to (the size of the video), and none of the other sections changed.


    I also dumped some videos inside an app, and the size of the "Apps" section increased by the total size of the files I copied in - my "Other" didn't change. So any app's data (whether that's facebook cache, or videos you've loaded into another app, etc) shows up in iTunes under the "Apps" section of the bar, not the "Other" section of the bar.

  • tmkup1987 Level 1 Level 1 (0 points)
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    Jan 27, 2013 11:39 AM (in response to r-m)

    My plan later this afternoon is to make a backup, delete the files, then restore from that backup. Hopefull that'll get rid of them, though the steps shouldn't be this difficult to clear out space.

  • r-m Level 1 Level 1 (15 points)
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    Jan 27, 2013 11:54 AM (in response to tmkup1987)

    I've tried that before, it didn't work just deleting them out. I don't know if there's a way to modify the backup "database" so it ignores the files.

    iTunes creates a database of the files it's backed up. If those files aren't there when it tries to restore, it gives an error and will not restore it.

  • henry hooker Level 1 Level 1 (0 points)
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    Jan 27, 2013 1:21 PM (in response to r-m)

    so I re-synced just now to see where I'm at, since yesterday I've only taken 4 pics and sent one via text message.  My other is back to 4.74 ( i also added back the ebay and facebook apps) I also seem to recall the other going up when I deleted a ton of videos a while ago when my other was just a couple gigs, it's hard for me to know because I didn't document it at the time.  I saw my other over 2 gigs and started clearing out all old vids,pic and texts, thats when it started to really go up, but since I didn't do each thing seperately I have no idea which ones the culprit.  Anyone have a link for the best spot to contact/complain to apple?

  • mrMichail Level 1 Level 1 (10 points)
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    Jan 27, 2013 4:19 PM (in response to r-m)


    Yes, found that out back in october, and finally got hands on the phone and it's back up in November. I reported about this bug here on apple forums but no one replied. So I thought it might be my bug, and decided to restore the phone and see if the issues is gone... but no.

    What suprises me most is that I noticed (in november) videos that haven't been sent through iMessage, but only edited in iMovie app, saved to camera roll and then deleted actually moved to "other" folder, but were not duplicated! Conclusion - I suspect that iMessage always saves 2 files to "other", and iMessage is not the only cause of HUGE "other" space.

  • mrMichail Level 1 Level 1 (10 points)
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    Jan 27, 2013 4:55 PM (in response to yumcrisco)

    Yes, r-m is right.

    But I found videos that were not sent through iMessage, but edited in iMovie app and then deleted from camera roll! Thats weird!

    I still can't get, how a video taken in april (ios 5), uploaded to youtube from my computer (I can imagine why it could move to "other" if uploaded from the phone) and then deleted!! But appeared in "other" folder in november!

  • r-m Level 1 Level 1 (15 points)
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    Jan 28, 2013 1:29 PM (in response to r-m)

    I've updated to 6.1. iTunes is just currently syncing all my apps. I still have 4gb of "Other" (down from the 4.67gb I had last night).

    It's still syncing my apps though, so it's possible the 4gb is made up of apps' data, and it may move into the "Apps" section once my sync is complete...

    I'll post again once it's finished.


    I had 10.75gb free space last night, currently iTunes is showing 12.13gb free.

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