4 Replies Latest reply: May 28, 2013 6:06 AM by Andrew_in_Wales
Whistlers Level 1 Level 1 (0 points)

Hi - My brand new imac was suffering from a flickering screen when scrolling (fine in full screen mode, but seems to be a problem with lower half of display when not in full screen mode) so I have actually exchanged for a complete replacement - spent 3 hours migrating everything over, and seemed to be working fine - cannot believe it but it's now happening on this machine too...help?


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: brand new imac (Jan 13) was suffering from a flickering screen when scrolling
    mende1 Level 10 Level 10 (89,570 points)

    Welcome to the Apple Support Communities

     

    As you migrated your data from your old iMac, maybe it's a software problem that has been transferred to the new one.

     

    In this case, I recommend you to erase the disk and reinstall OS X:

     

    1. Press Command and R keys while your Mac is starting to start into OS X Recovery.

     

    2. Open Disk Utility, select Macintosh HD in the sidebar, go to Erase tab and erase the disk.

     

    3. Close Disk Utility and install OS X. Don't restore the backup

  • 2. Re: brand new imac (Jan 13) was suffering from a flickering screen when scrolling
    Whistlers Level 1 Level 1 (0 points)

    yes - possible...it initially seemed absolutely fine when I migrated everything but then started once time maching had completed it's back up.

     

    what happens to all my additional software if I erase the disc as you advise? will it be lost? (I have office for mac and logic pro which came across from an older mac book pro and I no longer have the installations discs)

  • 3. Re: brand new imac (Jan 13) was suffering from a flickering screen when scrolling
    mende1 Level 10 Level 10 (89,570 points)

    You will lose everything. If you want, you can try to set up your iMac as a new after erasing the disk (without restoring the backup), and after you have installed OS X, open Migration Assistant and restore your data from the backup, but only select the data you need (apps, documents, downloads...).

     

    Migration Assistant will create a new user with the data, so log in this user and check if the problem appears. If not, open System Preferences > Users & Groups, select the other user and press - button to remove it

  • 4. Re: brand new imac (Jan 13) was suffering from a flickering screen when scrolling
    Andrew_in_Wales Level 1 Level 1 (0 points)

    Hi Whistlers

     

    I'm getting the same issue, have had 2 brand new machines now - keeps doing it. Being told to wipe the machine and install everything again manually etc - as per you...

     

    Did you do this - did it work? Don;t want to undertake this lengthly excercise if it doesnt etc.

     

    Cheers