Since you "inherited" the iPhone, would you be open to setting it up as a new iPhone before putting your stuff on it and making it yours?
If so, first, do Settings > FaceTime and sign out of the account. Do the same for iMessage (if you have either of these on your iPhone).
Then do Settings > General > Reset > Erase All Content and Settings
Sounds good, but I don't know how. I have a MacBook Pro lap top, but have never synced contacts because this is all new to me. I've never had an iPhone before. My teenager, who's had an iPhone for a year couldn't figure out how to delete groups, either......
I have an iTunes account, but can't find where I go to do this (or on the phone either).
This is one of those things that's intuitive and easy to show someone what to do but difficult to explain in a message.
Is your daughter familiar with iTunes?
If she is, tell her she needs to plug the phone into your Mac using a usb cable. Then if you go into the iPhone menu you can chose what to sync through the info tab. Check the box to sync contacts and they should then appear in your Macbook contacts, from there you can keep or delete what you want - but eject and disconnect the phone first. Then reset the phone as described above. You then have the equivalent of a new phone, plug it back into the computer and sync. It will ask if this is a new iPhone and you say yes.
To follow what i've said you need to have some basic knowledge which (please don't take this the wrong way!) from your comments you probably don't but I'm sure your daughter or someone esle will be able to help.
P.S. In doing the above, the groups should disappear but if they don't, then you can delete them on the Macbook before resyncing.
Thanks so much for writing back. I was on the phone with Verizon for 2 hours to try to sort this out, and now, after re-setting my phone (it became completely disabled after I selected re-set), it has someone else's contacts on it (even though I unchecked sync)! I was not using my computer (as it was at home). My brother's contacts are now on the phone, but at least the phone is working again.
I wish is was as easy as you wrote above. I am not a non-tech person. I use the Mac every day - both at work and home with all sorts of software. Just new to iTunes and the iPhone.
The Verizon rep is going to call me back tonight to try to figure this out. It's been an ordeal but I hope it will get fixed tonight.
I followed a similar procedure last night twice (as you described) and still have another person's contacts on my phone. (after re-setting twice) and disconnecting, etc.
I'll let you know after tonight if it finally works.
Yes, yes! The Verizon rep spent over 90 min with me on the phone last night. She was amazing because we had to go through so many steps to fix what had happened. Going to iCloud, re-syncing, deleting from iCloud, then syncing again. But before that I had to re-set my phone again for the 3rd time. Anyway, it's all good now, except I need to learn how to download my music from iTunes (I think it might be under my son's account, in which case it won't transfer) but I'll ask him when he gets home from school.
Thanks for checking in. The other adjustment I'm making is with texting. So far, I can't find any place that allows me to save a draft text (which I was able to do easily with my old phone). I'll see if there are any resources/answers on this web site.