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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 Why can't I receive emails on my Mac?

283 Views 2 Replies Latest reply: Jan 27, 2013 7:27 PM by Nancy Kirk RSS
Nancy Kirk Calculating status...
Currently Being Moderated
Jan 27, 2013 10:58 AM

I haven't received any emails since 1/24. I can send emails from my Mac and can send and receive emails thru my internet carrier. Thanks!

iMac, OS X Server
  • MrHoffman Level 6 Level 6 (11,720 points)
    Currently Being Moderated
    Jan 27, 2013 12:38 PM (in response to Nancy Kirk)

    Try using the Connection Doctor diagnostics to confirm the correct operations of the POP or IMAP server you're using.  (Mail.app > Window > Connection Doctor) 

     

    If there's a problem somewhere with the Mail.app "receive" path, the Connection Doctor diagnostic tool will usually report it.

     

    If the diagnostics pass, try sending a message to the failing account from a web mail client, or another working email account. 

     

    Also check with whichever account provider you're working with; many have status displays or web clients available, and these can be used to determine if there are issues.

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