Skip navigation

TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 Why can't I receive emails on my Mac?

283 Views 2 Replies Latest reply: Jan 27, 2013 7:27 PM by Nancy Kirk RSS
Nancy Kirk Calculating status...
Currently Being Moderated
Jan 27, 2013 10:58 AM

I haven't received any emails since 1/24. I can send emails from my Mac and can send and receive emails thru my internet carrier. Thanks!

iMac, OS X Server
  • MrHoffman Level 6 Level 6 (11,720 points)
    Currently Being Moderated
    Jan 27, 2013 12:38 PM (in response to Nancy Kirk)

    Try using the Connection Doctor diagnostics to confirm the correct operations of the POP or IMAP server you're using.  ( > Window > Connection Doctor) 


    If there's a problem somewhere with the "receive" path, the Connection Doctor diagnostic tool will usually report it.


    If the diagnostics pass, try sending a message to the failing account from a web mail client, or another working email account. 


    Also check with whichever account provider you're working with; many have status displays or web clients available, and these can be used to determine if there are issues.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.