Currently Being ModeratedJan 28, 2013 12:26 AM (in response to Aidan423)
No other alternative but to take it back to the Apple Store for service. Fortunately, it is still within warranty so repairs should be free, although they may try to give you the old "user misuse, not covered" runaround, so be prepared to stand your ground. If the keyboard is diagnosed as bad, they will probably have to replace the entire Mac, since the Retina is essentially nonserviceable. So be sure to have a full backup of the computer BEFORE you take it in. A bootable clone is the best alternative.
Unfortunately, the Retinas are truly closed systems and parts can only be had thru Apple. Were it a regular model, spare keycaps go for $4.50 and are readily available, but not for Retinas.
Currently Being ModeratedJan 28, 2013 7:27 AM (in response to Courcoul)
Thank you for your responses.
As I don't have an actual Apple Store in my state, first I'll try and take it to the retailer I bought the MacBook from and see what they can do for me, and if they can replace the unit on the spot. I'll explain to them it being a retina model and it's unserviceable nature and hopefully they'll respond happily to it, JB HIFI (Australia) are usually good with this type of thing. I've also taken out a 3 year extended warranty with them when I bought the laptop so I think I need to go through them to continue to have the warranty honoured.
Since I can't be without the laptop for more than a couple of days, if JB HIFI won't replace it, my next step is to take it to a certified apple repairer and see if they'll offer a replacement. I've had a closer inspection and on a few keys which have broken, a few metal hooks that hold the "scissor mechanism" in place aren't there where they're supposed to be which makes me believe this could be why they're falling off and not staying there.
Currently Being ModeratedMar 27, 2013 6:42 PM (in response to Aidan423)
Same with my 15" Mid 2012 Retina... piece of trash. Apple is a terrible company for not sending me a replacement through the mail. I had to order one from a replacment laptop keys website. Fortunately they ONLY had the Retina model keys. Ebay didn't have squat, except for some 11" Air keys.
Currently Being ModeratedMar 27, 2013 10:21 PM (in response to Aidan423)
Call 1-800-APL-CARE. Discuss the details and give your location. My experience (limited though it is, thankfully, with repairs) is that AppleCare tries hard to assist with all circumstances.