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AppleTV and HDCP error

51056 Views 75 Replies Latest reply: Feb 21, 2014 2:38 AM by SS_Apple RSS
  • RationalOptimist Calculating status...
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    Jan 27, 2013 11:14 PM (in response to SeanOg72)

    Guys I have been following this thread in Australia for the past six months while my Apple TV lay dormant and unresponsive to all of your suggestions.

     

    Then suddenly, after a three week interlude (christmas holidays) I plugged it back in and a message about an Apple update appears on my screen.

     

    I run the update (on Friday evening) and viola, my Apple TV works again. No more HDCP error.

     

    Try it. I suspect Apple may have done its usual...not communicate and then slip in a fix when they finally work it out.

  • dchao99 Level 4 Level 4 (2,040 points)
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    Jan 28, 2013 2:57 AM (in response to RationalOptimist)

    Yep, I can also confirmed that 5.1.1 has fixed this problem

  • HelpRubyApple Calculating status...
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    Jan 28, 2013 10:05 AM (in response to IsraelJM)

    Still didn't fix the problem on my Toshiba TV. You got my hopes up though.

  • ianmikael Calculating status...
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    Jan 28, 2013 10:03 PM (in response to IsraelJM)

    I have an Apple TV 2, and the software update that rolled out today started giving me this HDCP error for the first time. I swapped out with a new HDMI cable I had on hand, and that didn't do anything. This is an extremely frustrating issue.

  • ameba Calculating status...
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    Feb 2, 2013 8:07 AM (in response to IsraelJM)

    I got the HDCP error. It is somehow random. It is clear to me that is a hardware issue that can´t be solve with a new firmware. This is as simple as this, Won´t buy any Apple product again. We should have some rights as consumers, but if you keep buying they have no reason to change policies.

     

    An unsatisfied customer.

  • kokoro20 Calculating status...
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    Feb 3, 2013 6:53 AM (in response to IsraelJM)

    I was having the very same HDCP error message problem.  Simple solution for me and my Apple TV is working just fine.

    I went to my local Apple Store and bought a Belkin High speed HDMI Video Cable that is HDCP compliant and is recommended to work with Apple TV.  PROBLEM SOLVED!  END OF DRAMA!!!!!!!!!!!!

  • dchao99 Level 4 Level 4 (2,040 points)
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    Feb 3, 2013 7:24 AM (in response to kokoro20)

    kokoro20 wrote:

     

    I went to my local Apple Store and bought a Belkin High speed HDMI Video Cable that is HDCP compliant and is recommended to work with Apple TV.  PROBLEM SOLVED! 

     

    I agree with Kokoro.  This maybe related. Recently, I had a problem using the Apple HDMI cable to connect from a Samsung notebook to my Sony 3D HDTV.  Samsung notebook would not reconignise my TV and could not connect until I swapped it for a "thicker" HDMI cable.

     

    Apple HDMI may look pretty, but it's not 100% compatible with other manufacture's products.

  • markndeb88 Calculating status...
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    Feb 4, 2013 7:18 AM (in response to dchao99)

    I own an ATV and recently updated firmware to 5.2 and like the most of you, I too started getting the infamous "HDCP error message", but I had a hunch that the solution was more software related (settings in the ATV as a result of new firmware update) as opposed to hardware related (ex. "replacing an HDMI cable",)... Reasoning based on the work I do, which is, work with HD video, multiple cameras in live shoots and use software based digital mixers and capturing equiptment. AAR... my "on the job" experience proves that all components in an HD eviroment must "match video settings" in order for them to "hand shake" with one another (example; 1080p60, 1080p50, 1080i30 ect... settings, need to be set the same to communicate... i.e. if cameras are set to shoot in 1080p60, then my software based mixer/capture input settings must be set to receive in 1080p60.)

     

    Most LED/LCD Flat screens pre-2012 default video settings are 1080p50... ATV's new update sends video by default in 1080p60 (which is Auto), in order to view Netflix, iTunes movies or the like, you need to "match video settings" with the ATV and your HDTV, which for most, would be 1080p50.

     

    When I changed these settings on my ATV, the "HDCP error message" issue was resolved.

     

    How to DIY - Turn on ATV, Go to>settings>General>Audio and Video>Resolution... there you have the option to adjust from Auto to 1080p60, 1080p50, 720p30 ect... adjust those settings until you can view your movie content. (Refer to your HDTV specs to determine your HDTV Resolution info. Some older LCD and plasma screens default video "Rez" is 720p30) This should resolve the "HDCP error message." without the need to buy new HDMI cable, New Flat and such.(Unless you're looking for an excuse to upgrade to that 70" LED. Haha)

     

    It can be so frustrating trying to resolve HD video issues... I hope this helps someone.

  • Mormino Calculating status...
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    Mar 9, 2013 4:55 AM (in response to RationalOptimist)

    I have a Samsung L650 series that is about three years old (model LN52A650A1F) into which I have plugged via HDMI cable a satellite TV receiver from DirecTV into one of the TV's four HDMI ports.  The satellite receiver worked fine until last week when I plugged in via HDMI my third generation Apple TV.  The first thing that went wrong is I could watch no Netflix content on my Apple TV due to the  HDCP error (I could watch YouTube videos though).  Next, the satellite receiver started giving the same HDCP error after all these years, and only intermittently! 

     

    My first solution was to update via iTunes the Apple TV box.  Didn't help.  Next I bought a new HDMI cable from Apple for the Apple TV.  This fixed nothing.

     

    Long story short, I ditched the HDMI cable for the satellite and connected it to the TV via a component cable, and I can now watch satellite.  For Apple TV I tried each one of the HDMI ports and voila', HDMI port 4 on the side of the TV worked (the other three on the back of the TV gave the HDCP error).

     

    Hope this helps someone.

     

    Tony

  • JE4-76 Calculating status...
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    Mar 15, 2013 2:33 AM (in response to IsraelJM)

    same problem...

     

    HDCP stoping the AppleTV from working properly. Hope Apple take care of the probblem asap. It should work, its not a 3rd party produkt for.... !

  • FMCavalcanti Calculating status...
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    Mar 23, 2013 2:21 PM (in response to IsraelJM)

    Nothing works, tried to change the HDMI cable 3 times, changed TV 2 times, even took the apple TV to a friend's house to try on a brand new TV, and nothing works!!!!

     

    It all started since the last update.. I can't use the apple tv to watch ANYTHING!!!

  • RationalOptimist Level 1 Level 1 (0 points)
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    Mar 23, 2013 4:41 PM (in response to FMCavalcanti)

    yes - I completely agree its annoying.

     

    After the Christmas update (see my post above on 27 January) I had six peaceful uninterrupted HD weeks thinking my problem was solved.

     

    Only for....wait for it....Apple to announce another update when I turned on my Apple TV this weekend. I innocently ran the update only to find that after it, THE F$%&^&*$%#^KING HDCP ERROR IS BACK.

     

    Apple - you are driving me mad with this. Please get your act together and sort it out already!

  • drbdf Calculating status...
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    Jun 12, 2013 9:05 PM (in response to markndeb88)

    It worked!!!  The software/resolution idea was perfect.  Thanks markndeb88!

  • wardiefromnsw Calculating status...
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    Jun 29, 2013 3:56 AM (in response to IsraelJM)

    HDCP error after update. Worked fine before update. Tried all the above suggestions. Waste of time.

    Not Happy, Apple!

  • wardiefromnsw Level 1 Level 1 (0 points)
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    Jun 29, 2013 4:20 AM (in response to wardiefromnsw)

    This from ASK.COM

     

    "The problem is that if HDCP exists anywhere in the video stream then all devices and cables accessing this content must be HDCP compliant. If one device or cable isn't HDCP compliant then you get a HDCP error.

     

    The only solution is to either replace the HDMI cable with a non-digital cable or replace the HDCP-less device. This could mean buying a new HDTV.

    In fact, I worked with a reader last year troubleshooting a HDCP error on his TV. What happened is that he bought a Blu-ray Disc Player and connected everything properly only to get a HDCP error. After a few emails back and forth we discovered that his HDTV wasn't HDCP compatible, which is why he got the HDCP error.

    The reader ended up buying a newer HDTV with HDCP, and his Blu-ray Disc Player worked perfectly with HDMI cables."

    Great! either replace my video projector with an new HDCP compliant one or  head back to my video store to rent DVD's. This is bullshite!

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