1 2 Previous Next 15 Replies Latest reply: Feb 18, 2013 10:36 AM by a brody
Edward5252 Level 1 Level 1 (0 points)

I got a CanoScan LiDE 30 and it installed and worked properly right away on my laptop (Windows 7) so I bought it because the Canon website said it would work on Mac 10.4, but it doesn't.  I tried the install CD that worked on my laptop, and the download from the Canon website. I tried VueScan too but that wouldn't download.  What can I do?


Mac mini, Mac OS X (10.4.11), Canon CanoScan LiDE 30
  • 1. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    Try hooking it up via a wall powered USB hub.  Try Silverscan, or SANE*:

     

    http://www.macmaps.com/macosxnative.html#SCANNER

  • 2. Re: CanoScan LiDE 30
    Texas Mac Man Level 8 Level 8 (45,805 points)

    I have a G4 MDD Mac running Tiger 10.4.11. The same Canon scanner works with my Mac.

     

    Click on About This Mac>More Info>Hardware>USB  Does the CanoScan show up?

     

     Cheers, Tom

  • 3. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    Yes, CanoScan was on that list, but it still doesn't work.

  • 4. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    I don't know what a wall powered usb hub is.

    Silverscan nor SANE worked neither.

  • 5. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    A wall powered USB hub is one that uses a power adapter to connect to the wall or your power strip.    There are USB hubs that connect just to the computer and get their power from the computer.  A hub is a device that takes one cable from the computer and allows you to hook up many devices through that one cable.  If the scanner is expecting more power from your USB port, it may be disappointed because some ports on the Mac are low power, and hence connecting via a wall powered hub masks the low power issues of the Mac, and allows the device to work.

  • 6. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    Thanx, I'll try to get one.  But according to the specs, my USB should put out 500mA, which is exactly what the scanner specs says it uses.  Is that too borderline, both being rated at 500mA?  I tried plugging it in directly to the back of the mini but that didn't do anything either.

    More info:  when I try to install from the CD it says there's no OSX 9 on it.  When I try to install OmniScan I get Error (-61).

  • 7. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    You'll have to ask Canon about the Omniscan error.  The Mac Mini could only run Mac OS 9 as Classic, if you used the original installer disc's restore function to install it. And as Classic, it has very poor driver support for Mac OS 9 drivers.  You are better off using the built-in Twain support through Image Capture or looking for drivers on their website, if the CD just includes 9 drivers.   10.5 by the way has no Classic support.   Neither do Intel Mac Minis with 4 or more built-in USB ports.  As for the power, yes, if there is more than one item on the bus, it probably won't be able to power it.  You can look at the System Profiler or System Information from the Apple menu (varies by Mac OS X version) to see what's on your scanner's USB bus.

  • 8. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    OK, I haven't found a wall-powered usb thing because I haven't looked around much because they both say 500mA.  The Mac tech around here says to use TWAIN, but when I try it says I need to install 'libusb' and 'backends' first, but doesn't tell me how.  I've no idea what it's talking about so I google it up and all I got was something about 'libraries' for usb printers or something like that, but nothing about how to download them so I'd like to try that before I try anything else, if someone could please explain to me how to download the 'libusb' and 'backends'.

  • 9. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    Wall power means AC power in hub terms, such as this Belkin at Provantage:

     

    http://www.provantage.com/belkin-f5u021v~7BELU037.htm?source=googleps

    I don't know about the extensions.  If you want a flat bed scanner that just works no matter what operating system, I can recommend the Canon MX700 as both a printer and scanner.

  • 10. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    Now granted that is only USB 1, which is slow, but at least it will give it enough power that it worry about a signal coming through, and it will slow anything else using USB with data.

  • 11. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)
  • 12. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    OK, Thanx Everyone for trying!

    So far I've managed to get the toolbox installed, but when I click on Scan1 it tells me Plug-in not found.

    So I go to Plug-ins, click on the Canoscan one, click choose, try again, same thing.

    Something's wrong with the plug-in.

    This is the farthest I've ever gotten.

    Any advice?

  • 13. Re: CanoScan LiDE 30
    Edward5252 Level 1 Level 1 (0 points)

    Thanx, but it's not a USB power thing because it works fine with the Vuescan free trial.

    I paid only $15 for the scanner because I only need it a few times a year, so I don't feel like paying $30/yr for Vuescan.

  • 14. Re: CanoScan LiDE 30
    a brody Level 9 Level 9 (63,265 points)

    That's the time period it states for free updates.   Nobody says you must update.  It is not like Windows.

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