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Why can't I watch Hulu now?

3828 Views 15 Replies Latest reply: Jan 30, 2013 5:22 PM by MacMyDrive RSS
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MacMyDrive Calculating status...
Currently Being Moderated
Jan 26, 2013 6:35 PM

I've watched an episode of Parenthood before on Hulu with no problem. Recently, however, with the scare about Java's weakness, I disabled it on Safari's security but left JavaScript alone. Just now, though, I tried watching the latest Parenthood episode on Hulu but all I got was a white screen with this notice:

It appears that software on your computer is blocking JavaScript. To enjoy Hulu.com, you'll need to enable JavaScript in your web browser. Please configure your security software or browser plugins to allow Hulu.com to load JavaScript.

 

But I never disabled JavaScript! I even went back and enabled Java again but that didn't help.  Sorry I don't know how to configure my browser plugins and any advice would be appreciated.

Mac Mini, Mac OS X (10.6.7)
  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Jan 26, 2013 8:46 PM (in response to MacMyDrive)

    Upgrade to 10.6.8 and run the latest http://support.apple.com/kb/DL1573  Then you should be able to disable Java without issue.

  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Jan 27, 2013 7:10 AM (in response to MacMyDrive)

    Then contact Hulu support and ask them if they know whether or not their software still works with 10.6.8.

  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Jan 27, 2013 6:22 PM (in response to MacMyDrive)

    Go to Hard drive -> Library -> Internet Plugins and check you have Flash Player.plugin with a verison of 10.1.53.64 or later.    And Quicktime 7.6.6 or later.

  • Lanny Level 5 Level 5 (4,165 points)
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    Jan 27, 2013 10:20 PM (in response to MacMyDrive)

    Pretty sure my Flash player is the latest version too, although I can never find it in Applications.

    That's because it's not in the Applications folder. It's in the Internet Plug-Ins folder.

     

    Screen Shot 2013-01-28 at 1.19.49 AM.jpg

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Jan 28, 2013 6:57 AM (in response to MacMyDrive)

    Duh, the info is given right in the Finder:

     

    Screen Shot 2013-01-28 at 9.52.44 AM.jpg

     

    You could also use Command I

     

    Screen Shot 2013-01-28 at 9.54.56 AM.jpg

     

    Or, the System Preferences:

     

    Screen Shot 2013-01-28 at 9.56.26 AM.jpg

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Jan 28, 2013 7:47 AM (in response to MacMyDrive)
    when I clicked on Flash plug-in, it went into Preview with a gray box showing up that said: oom-large.bmp.

     

    You must have double clicked it. Just click on it once to highlight it. Once highlighted, press Command I, that command gives you the Get Info pane.

     

    This works for any file or icon in OSX. Command-I, where the I is for Information.

  • itlogo Calculating status...
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    Jan 30, 2013 9:31 AM (in response to MacMyDrive)

    I was getting the exact same error, and I have JS enabled with the latest Flash.  For me, it was because I was connected to my company's VPN gateway that caused Hulu.com to think that I had disabled JS.  I'm not sure what Hulu is [incorrectly] detecting about my setup, but once I disconnected from the VPN, I could watch movies again.

     

    For reference, the CheckPoint VPN client adds static routes to the client to only route company traffic through the gateways.  All traffic not destined for the company network addresses goes through the client's default route as before.  That's the VPN policy for my company, anyways, so not sure why Hulu traffic would've cared whether I was connected to the VPN or not.  All traffic from my computer to Hulu went through the default route outside of the VPN.

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