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Cannot seem to remove an empty group from contacts

317 Views 8 Replies Latest reply: Jan 29, 2013 10:12 AM by SaraRi RSS
SaraRi Calculating status...
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Jan 27, 2013 1:26 PM

Please help! I inherited a iPhone 4 with empty groups (after I deleted the contacts inside) and cannot delete these groups!

iPhone 4
  • sberman Level 7 Level 7 (23,690 points)
    Currently Being Moderated
    Jan 27, 2013 1:31 PM (in response to SaraRi)

    Since you "inherited" the iPhone, would you be open to setting it up as a new iPhone before putting your stuff on it and making it yours?


    If so, first, do Settings > FaceTime and sign out of the account.  Do the same for iMessage (if you have either of these on your iPhone).


    Then do Settings > General > Reset > Erase All Content and Settings

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 27, 2013 2:39 PM (in response to SaraRi)

    Save the contacts you want to keep on a pc or mac then erase everything on the phone as sberman suggests. This'll give you lots of extra benefits as you'll be able to personalise everything on the phone from scratch.


    Then sync the PC/Mac contacts back onto the phone either through iTunes or iCloud.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 27, 2013 3:14 PM (in response to SaraRi)

    This is one of those things that's intuitive and easy to show someone what to do but difficult to explain in a message.


    Is your daughter familiar with iTunes?


    If she is, tell her she needs to plug the phone into your Mac using a usb cable. Then if you go into the iPhone menu you can chose what to sync through the info tab. Check the box to sync contacts and they should then appear in your Macbook contacts, from there you can keep or delete what you want - but eject and disconnect the phone first. Then reset the phone as described above. You then have the equivalent of a new phone, plug it back into the computer and sync. It will ask if this is a new iPhone and you say yes.


    To follow what i've said you need to have some basic knowledge which (please don't take this the wrong way!) from your comments you probably don't but I'm sure your daughter or someone esle will be able to help.


    Good luck!


    P.S. In doing the above, the groups should disappear but if they don't, then you can delete them on the Macbook before resyncing.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 29, 2013 10:04 AM (in response to SaraRi)

    Did the Verizon Rep call back?


    I was wondering how you got on.


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