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iMac 21.5 Mid 2011 keeps crashing (kernel panics)

981 Views 23 Replies Latest reply: Jul 25, 2013 6:25 PM by ViolentA79 RSS
  • rkaufmann87 Level 8 Level 8 (40,500 points)
    Currently Being Moderated
    Jan 26, 2013 8:51 AM (in response to Schnoffos)

     

     

    It's not that I don't believe you that it's a good idea to work on a clean state (I completely agree with that), I just would like to understand your concerns about installing Parallels in this situation.

    Because you the more you add to the problem the more difficult it is to get to the root solution. I suspect your issue is you install Virtual Box (possibly and outdated version but what can you expect from freeware), then you installed Fusion and now your're trying to install Parallels. OS X isn't like MS Windows (thanks heavens) in that you have to install the OS when you begin having issues, it's much more stable. However when you begin having issues with apps, paticularly KP related issues the place to start is by following the developers instructions for uninstalling then check to see if the verison of the app is compatible with OS X verison you have installed. If it is safe then download the most up to date version. It's a pretty simple concept but most people are lazy and just don't follow the fundamentals.

  • rkaufmann87 Level 8 Level 8 (40,500 points)
    Currently Being Moderated
    Jan 28, 2013 6:58 AM (in response to Schnoffos)

    Installing I unmatched RAM is a common cause if rAM related failures. I would recommend buying matched pairs from reputable resellers such as OWC ( www.macsales.com) or Crucial.

  • ViolentA79 Calculating status...

    I wondered if any of you could help me.  I have 2 identical boxes at the front desk of our office and both keep crashing with the same exact WINDOWSERVER error.  Both are mid 2011 21.5 2.5GHZ i5 iMacs with 20GB RAM.  See my log below...

     

    Anonymous UUID:                7E7D9775-0360-945A-8620-A91D0B9407FE

     

    Thu Jul 25 12:18:13 2013

    panic(cpu 0 caller 0xffffff80090b8655): Kernel trap at 0xffffff7f8af2c17c, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff8249682f98, CR3: 0x000000002eefe02f, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x000000000000001a, RCX: 0x0000000000000000, RDX: 0x0000000000000000

    RSP: 0xffffff8249e82f70, RBP: 0xffffff8249e83050, RSI: 0x0000000000000052, RDI: 0xffffff8211f1f008

    R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000002

    R12: 0x0000000000000000, R13: 0xffffff8249e830e0, R14: 0xffffff8211f1f008, R15: 0x0000000000000000

    RFL: 0x0000000000010246, RIP: 0xffffff7f8af2c17c, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff8249682f98, Error code: 0x0000000000000002, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8249e82c10 : 0xffffff800901d626

    0xffffff8249e82c80 : 0xffffff80090b8655

    0xffffff8249e82e50 : 0xffffff80090ce17d

    0xffffff8249e82e70 : 0xffffff7f8af2c17c

    0xffffff8249e83050 : 0xffffff7f8af25d55

    0xffffff8249e83070 : 0xffffff7f8af28304

    0xffffff8249e830c0 : 0xffffff7f8af00953

    0xffffff8249e836b0 : 0xffffff7f8aebc54f

    0xffffff8249e836e0 : 0xffffff7f8aebb1a6

    0xffffff8249e83760 : 0xffffff7f8ae8693d

    0xffffff8249e838d0 : 0xffffff7f8ae858af

    0xffffff8249e83910 : 0xffffff7f8ae811e9

    0xffffff8249e83930 : 0xffffff7f8ae37d87

    0xffffff8249e83950 : 0xffffff7f8ae388ae

    0xffffff8249e839a0 : 0xffffff7f8aead0f2

    0xffffff8249e839e0 : 0xffffff7f8aea5908

    0xffffff8249e83a40 : 0xffffff7f8ae2585d

    0xffffff8249e83a70 : 0xffffff7f8aeacef8

    0xffffff8249e83ab0 : 0xffffff7f8ae2599a

    0xffffff8249e83ae0 : 0xffffff7f8ae33838

    0xffffff8249e83b40 : 0xffffff7f8ae242e4

    0xffffff8249e83ba0 : 0xffffff8009467853

    0xffffff8249e83bc0 : 0xffffff800946842d

    0xffffff8249e83c20 : 0xffffff8009465e2f

    0xffffff8249e83d70 : 0xffffff8009098c01

    0xffffff8249e83e80 : 0xffffff8009020b3d

    0xffffff8249e83eb0 : 0xffffff8009010448

    0xffffff8249e83f00 : 0xffffff800901961b

    0xffffff8249e83f70 : 0xffffff80090a6536

    0xffffff8249e83fb0 : 0xffffff80090ce9e3

      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily(74.5.1)[B4CBCBA2-CDCB-31DC-BCA2-F8CA6F212801 ]@0xffffff7f8ae20000->0xffffff7f8ae6afff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89683000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f89c50000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f89c0d000
         com.apple.AMDRadeonAccelerator(1.0.8)[157EC843-007C-3D62-ABAB-DAE8B2D90AA4]@0xff ffff7f8ae76000->0xffffff7f8b22dfff
            dependency: com.apple.iokit.IOAcceleratorFamily(74.5.1)[B4CBCBA2-CDCB-31DC-BCA2-F8CA6F21280 1]@0xffffff7f8ae20000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89683000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f89c50000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f89c0d000

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    12E55

     

    Kernel version:

    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

    Kernel slide: 0x0000000008e00000

    Kernel text base: 0xffffff8009000000

    System model name: iMac12,1 (Mac-942B5BF58194151B)

     

    System uptime in nanoseconds: 4636570120939

    last loaded kext at 254875491078: com.apple.filesystems.msdosfs1.8.1 (addr 0xffffff7f8b377000, size 65536)
    last unloaded kext at 315035928116: com.apple.filesystems.msdosfs1.8.1 (addr 0xffffff7f8b377000, size 57344)

    loaded kexts:

    com.logmein.driver.LogMeInSoundDriver1.0.2
    com.apple.filesystems.smbfs1.8.4
    com.apple.driver.AppleBluetoothMultitouch75.19
    com.apple.driver.AppleHWSensor1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager4.1.4f2
    com.apple.filesystems.autofs3.0
    com.apple.driver.AGPM100.12.87
    com.apple.driver.AppleMikeyHIDDriver122
    com.apple.driver.AppleHDA2.3.7fc4
    com.apple.driver.AppleMikeyDriver2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient3.5.10
    com.apple.driver.AppleSMCPDRC1.0.0
    com.apple.kext.AMDFramebuffer8.1.2
    com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0
    com.apple.AMDRadeonAccelerator1.0.8
    com.apple.driver.AppleSMCLMU2.0.3d0
    com.apple.driver.AudioAUUC1.60
    com.apple.iokit.IOUserEthernet1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X7.0.0
    com.apple.driver.ApplePolicyControl3.4.5
    com.apple.driver.AppleLPC1.6.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport4.1.4f2
    com.apple.driver.AppleIntelHD3000Graphics8.1.2
    com.apple.driver.AppleIntelSNBGraphicsFB8.1.2
    com.apple.driver.AppleBacklight170.2.5
    com.apple.driver.AppleMCCSControl1.1.11
    com.apple.iokit.SCSITaskUserClient3.5.5
    com.apple.driver.AppleUSBCardReader3.1.7
    com.apple.driver.AppleIRController320.15
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
    com.apple.BootCache34
    com.apple.driver.XsanFilter404
    com.apple.iokit.IOAHCIBlockStorage2.3.1
    com.apple.driver.AppleUSBHub5.5.5
    com.apple.iokit.AppleBCM5701Ethernet3.6.1b4
    com.apple.driver.AirPort.Atheros40600.72.2
    com.apple.driver.AppleFWOHCI4.9.6
    com.apple.driver.AppleAHCIPort2.5.2
    com.apple.driver.AppleUSBEHCI5.5.0
    com.apple.driver.AppleEFINVRAM1.7
    com.apple.driver.AppleACPIButtons1.7
    com.apple.driver.AppleRTC1.5
    com.apple.driver.AppleHPET1.8
    com.apple.driver.AppleSMBIOS1.9
    com.apple.driver.AppleACPIEC1.7
    com.apple.driver.AppleAPIC1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient196.0.0
    com.apple.nke.applicationfirewall4.0.39
    com.apple.security.quarantine2.1
    com.apple.driver.AppleIntelCPUPowerManagement196.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard170.2
    com.apple.driver.AppleHIDKeyboard170.2
    com.apple.driver.IOBluetoothHIDDriver4.1.4f2
    com.apple.driver.AppleMultitouchDriver235.29
    com.apple.iokit.IOSerialFamily10.0.6
    com.apple.kext.triggers1.0
    com.apple.driver.DspFuncLib2.3.7fc4
    com.apple.iokit.IOFireWireIP2.2.5
    com.apple.driver.AppleUSBAudio2.9.0f8
    com.apple.driver.IOPlatformPluginLegacy1.0.0
    com.apple.driver.AppleThunderboltEDMSink1.1.8
    com.apple.driver.AppleThunderboltEDMSource1.1.8
    com.apple.iokit.IOAcceleratorFamily74.5.1
    com.apple.driver.AppleSMBusPCI1.0.11d0
    com.apple.kext.AMD6000Controller8.1.2
    com.apple.kext.AMDSupport8.1.2
    com.apple.iokit.IOAudioFamily1.8.9fc11
    com.apple.kext.OSvKernDSPLib1.6
    com.apple.iokit.IOSurface86.0.4
    com.apple.iokit.IOBluetoothFamily4.1.4f2
    com.apple.driver.AppleSMC3.1.4d2
    com.apple.driver.IOPlatformPluginFamily5.3.0d51
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport4.1.4f2
    com.apple.driver.AppleHDAController2.3.7fc4
    com.apple.iokit.IOHDAFamily2.3.7fc4
    com.apple.driver.AppleGraphicsControl3.4.5
    com.apple.driver.AppleBacklightExpert1.0.4
    com.apple.iokit.IONDRVSupport2.3.7
    com.apple.driver.AppleSMBusController1.0.11d0
    com.apple.iokit.IOGraphicsFamily2.3.7
    com.apple.iokit.IOSCSIMultimediaCommandsDevice3.5.5
    com.apple.iokit.IOBDStorageFamily1.7
    com.apple.iokit.IODVDStorageFamily1.7.1
    com.apple.iokit.IOCDStorageFamily1.7.1
    com.apple.iokit.IOAHCISerialATAPI2.5.1
    com.apple.driver.AppleThunderboltDPOutAdapter1.8.9
    com.apple.driver.AppleThunderboltDPInAdapter1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter1.2.6
    com.apple.iokit.IOSCSIBlockCommandsDevice3.5.5
    com.apple.iokit.IOUSBMassStorageClass3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily3.5.5
    com.apple.iokit.IOUSBHIDDriver5.2.5
    com.apple.driver.AppleUSBMergeNub5.5.5
    com.apple.driver.AppleUSBComposite5.2.5
    com.apple.iokit.IOUSBUserClient5.5.5
    com.apple.iokit.IOEthernetAVBController1.0.2b1
    com.apple.driver.AppleThunderboltNHI1.7.8
    com.apple.iokit.IOThunderboltFamily2.4.0
    com.apple.iokit.IO80211Family530.4
    com.apple.iokit.IONetworkingFamily3.0
    com.apple.iokit.IOFireWireFamily4.5.5
    com.apple.iokit.IOAHCIFamily2.3.1
    com.apple.iokit.IOUSBFamily5.6.0
    com.apple.driver.AppleEFIRuntime1.7
    com.apple.iokit.IOHIDFamily1.8.1
    com.apple.iokit.IOSMBusFamily1.1
    com.apple.security.sandbox220.3
    com.apple.kext.AppleMatch1.0.0d1
    com.apple.security.TMSafetyNet7
    com.apple.driver.DiskImages345
    com.apple.iokit.IOStorageFamily1.8
    com.apple.driver.AppleKeyStore28.21
    com.apple.driver.AppleACPIPlatform1.7
    com.apple.iokit.IOPCIFamily2.7.3
    com.apple.iokit.IOACPIFamily1.4
    com.apple.kec.corecrypto1.0

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 20 GB, SMC 1.71f22

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: ST3500418AS, 500.11 GB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Logitech Camera, 0x046d  (Logitech Inc.), 0x082c, 0xfa120000 / 5

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: composite_device, 0x04f9  (Brother International Corporation), 0x60a0, 0xfd130000 / 5

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

  • rkaufmann87 Level 8 Level 8 (40,500 points)
    Currently Being Moderated
    Jul 25, 2013 6:16 PM (in response to ViolentA79)

    Please create your own thread, what you are doing is called thread jacking and is considered pretty rude which I'm sure is not your intent. Once you do either myself or another will be happy to help you.

  • ViolentA79 Level 1 Level 1 (0 points)

    no prob.  no harm intended.  I liked your replies and hoped you could look at my logs.  I'll create a new thread right now.

     

    it's here https://discussions.apple.com/message/22570467#22570467

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